Lot Airlines reviews and complaints
Flight delays / cancelation
I booked a trip for my family and myself with LOT airlines going from Baku, Azerbaijan on December 29th, 2022 to CDG Paris. France and back to Baku on January 5th, 2023/ Booking reference 4PO5TZ, Itinerary # [protected]/ First flight LOT 720 from Baku to Warsaw was delayed because of the airport bus didn't come to pick passengers up for 45 minutes, thi...
Read full complaintdifferent cabin service for the same distance
Dear LOT AIRLINES management,
I am your regular passanger and I noticed that in the line between Warsaw - Munich (direct line) is different qality of service facilities (economy class), in comparison with line Warsaw - Zagreb (direct line). Although is distance the same, during flight for Zagreb is offered for free only little cocholate bar and wather/coffee. In the flight for Munich is offered apple sandwich and little chocolate bar, wather/coffee and various types of juice.
My question is what is the reason for different service? I have to pay my ticket as the same price like German passangers, distance is the same, qulity of flights are the same. Only difference is the destination.
Is there in question some kind of discrimination? As I said, I am your regular passanger and this is not exception, this is happaned every time.
I would appreciate your logic answer, otherwise I would avoid your flights.
Denis Kuke
Regular LOT AIRLINES passanger
e-mail: [protected]@mup.hr
Country of complaint: Croatia
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