Lifeline reviews and complaints
Ordered Lifeline for my mother on Saturday, July 5, 2025
Service ordered on Saturday, July 5, 2025 & was all but assured the service would arrive by Sunday, July 13, 2025 (the day our mother returned to her home after a 2 month rehabilitation in an assisted living facility). We prepaid $582.62. I’ve called numerous times & get nothing but the run around about back ordered blah blah blah. Last conversation was I’d receive the unit this week… I never have received any email confirmation, text, or other correspondence indicating this service is being processed… very poor customer service & ready to cancel & get a refund! Robert Blair (for Sallie Blair) number 304.671.8590 & email [protected]@gmail.com
Desired outcome: Get my lifeline we’ve paid for!
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Billing / bad service
I was a customer for 16 years through Phillips. Over the past few months, I noticed my fall detection wasn't working correctly. Also, when I placed a button call it took 3 or 4 minutes for someone to come on to check on me. I had a TIA last year, so my medical alert is very important to me. Over the past 16 years I have not missed a payment to the company...
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