LendingPoint, LLC reviews and complaints

I'm Ru, and professionally I'm a VP at a local financial institution. I want to understand how LendingPoint acquired mismatched Social Security numbers and IDs, and issued loans without consumer consent. I've noticed a collection account from LendingPoint for $12,000 on my Transunion and Experian reports, which was later sold. Both debts were removed after disputes. I had an excellent credit score before these issues. LendingPoint's investigation found no record of my legal name. I'm concerned about the source of my compromised personal information. This practice could violate the PATRIOT ACT's Section 326 and KYC requirements. I request that LendingPoint remove the debt from Experian and cancel the sold debt, as I never took out a loan with them. I urge Complaintsboard.com of Metro Atlanta to review my case and take action.

Good Morning ***.. If theres a daily accrual of interest why is it that the payments made on 11/17,12/17 & 1/17/2022 which are the same day have different interest charges? Also the payment on 10/18 that was sent by mail (And I cant control the mail) which was processed a day later gave me absolutely nothing towards principal? I find this a little concerning considering the agreement was 60 payments @ $560.82. Please shed some light on this because as I stated before this isnt making sense.Have a good day,*** 87th CES/CEOES Engineering Operations JBMDL Lakehurst *** Office *** Fax *** From: *** Sent: Friday, February 11, 2022 5:43 AM To: *** C GS-09 USAF *** 87 CES/*** Subject: [Non-DoD Source] Fwd: Thank you for contacting LendingPoint ---------- Forwarded message ---------From: *** Date: Wed, Feb 9, 2022, 8:32 AM Subject: Thank you for contacting LendingPoint To: *** Hello ***,Thank you so much for contacting LendingPoint via email regarding your account. Please find attached your statement. You have a diaily interest accrual. The amount of interest taken from each payment is calculated by the number of days between each payment.Please let me know if I may assist you further. My direct line is ***. I am available 8-5 M-F. If I am unavailable, please call the customer service line below.Our customer service number is ***, we are available from 8am to 12am Monday through Friday, Saturdays from 10am to 9pm and Sunday 10 to 4pm, EST.Thanks so much,*** Research Specialist *** D: *** T: *** |

They claim a payment was late, resulting in loss of promo no interest program. Manager never called. I have email showing error was on their end. Very frustrated and disappointed. They claim an auto debit payment was late because it didn't show up in their system, resulting in loss of promo no interest program on loan. I have email correspondence from Aisha Stephens, dated 10/14 indicating it was a system error on their end has been resolved. She stated payment would not be considered late. Still, my online account didn't show my payment, and when I called back (multiple times) customer reps said my payment was late and I was exited from the promo program. I then spent literally hours on hold and talking to people who didn't help me. Every time I talked to someone I had to go through the whole story all over again. Was told a manager would call me back and they never did. After an hour on hold today (via another call that I initiated,) I was again told that I'd been exited from the promo program. I demanded again to talk to manager. They, of course, were "helping someone else," and would have to call me back. I refused and said I'd stay on hold until they got me someone. About 20 minutes later, "a member of their management team" got on the line and said, oh, no worries, my promotion would be reinstated, and that a manager tried to call me on 11/6. I told her I have no record of that call in my phone and didn't receive a voicemail. When I asked what number they used to call me (so I could check my phone,) she said she didn't know what it was. Anyway, she said the system hasn't updated yet but assured me that the matter was now resolved and I shouldn't have any additional problems. Even if it is resolved (not holding my breath) I would not use this company again and will advise my dentist office against promoting them. I am grateful for the loan, but had I known it would be this much of a hassle, I would have just paid for everything up front. I only went with them because of the promotion and because my dentist's office said LendingPoint was a great outfit. Unfortunately, that has not been my experience.

Was double charged in February . The second charge has not been refunded nor was it applied as a credit to our account. 12 February , we made a payment to our account for $249.95, then on 14 February LendingPoint took another payment for $249.95. I spoke with a representative on 15 February, advising of the double payment, I sent an email (***@lendingpoint.com) showing the double transaction. The agent advised that he would have the second payment refunded back to us. The next I called back spoke with the agent and advised the refund was never refunded back to our cc, I told them if they can to just apply the double transaction to our account towards the March payment, this agent advised she would get that complete. From that phone call until the second of March, I kept being told that the double payment would be applied to my March payment and that I didn't have to worry about it. Then we received a text message around the 10 March that our March payment was due for $249.95. I called Lending Point and spoke with another agent and informed them that we were told the double payment was going to be applied to March payment. She advised that she showed it was refunded back to our cc in February, which I told her that we never received a refund on our cc. She told me since I didn't have the refund they would apply the double payment to the March payment. On 15 March , I got a call from Lending Point advising that our March payment was past due. I called and spoke with an agent explaining the situation to her and what we were told. She said she saw the notes from when I called and she asked me to send her a screenshot of the double transaction from my bank account, which I did (***@lendingpoint.com) and she told me she would get this taken care of. On 16 March , we got another call from Lending Point saying our payment was due, I spoke with a manager (Jessica) who advised a check was issued to us on 11 March , but the address that she gave me was incorrect. She advised that she would email accounting to see if they can cancel that check and reissue a new one and mail it to the correct address or apply it to my account and that she would call me back. I called back on 18 March twice and spoke with two different agents that day, the second agent advised me that they do not refund anything back to credit cards but that she would let accounting know to cancel the check and apply the payment to my April payment. I had made a payment on 18 March , because she advised me that each day I was past due I was occurring additional interest (which when I asked other agents in the past they advised I wouldn't be penalized). I called today, 19 March and there is still no progress on what is going on with my double payment that they took out of my account back in February.