Lancashire Interior Home Designs reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Lancashire Interior Home Designs
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My kitchen was fitted in september 2013. Several things missing when delivered. 4 doors had to be replaced. Black plinths instead of white. The man who measured up "russell evans" told me the kitchen had a life time guarentee or as long as i stayed in the property. After several phone calls to customer service, who were very rude i might add, my complaint...Read full review of Lancashire Interior Home Designs
Poor quality missing goods
We ordered a kitchen off their designer in September 2013 told us they were so cheap because they manufactured the units and had supplied well known diy company that had gone bust owing over £1million in stock had got it back off receivers but had to sell it as seconds. Designer told us that everything we had ordered would be shrink wrapped onto a pallet with our name on it and could be stored upto 12 months free. Received numerous phone calls from the company wanting a delivery date and final gave a date of 24th April 2014 for delivery on the 2nd February 2014. The delivery date came and a large delivery van appeared. Driver was quite helpful but then found damaged items told to with hold payment and pay them when undamaged ones delivered. All items were loose in back of vehicle and he then told me that 4 doors were missing but due into stock tomorrow so would come with replacement damaged goods. The builder on his return started but quickly found items missing from the sealed boxes, not enough door hinges supplied, not enough door handles and the wrong ones and the plinths were also missing. Tried phone lancashire interiors but after waiting for over 50 mins left and tried later again after a 40 minute wait final spoke to the supposed customer services who more or less called me a liar with regards the missing items. Finally spoke to someone with a bit more customer service skills and said would send out missing parts apart from doors as were just coming into dock on a container ship (funny manufacturing process) and it would be 8 weeks before they are released and could be delivered. Its now 11 weeks have tried chasing but getting nowhere have tried emailling company but all emails are getting rejected have since found paint defects on 6 out of the 9 doors so far supplied would seriously not recommend this ompany as the designer also poorly designed the layout according to our joiner
The complaint has been investigated and resolved to the customer’s satisfaction.
I've applied online for a kitchen quote. Lancashire Interior Home Designs came round and gave me a very good quote. I've been told that it will cost £100 deposit to start the work. However, I have not been mentioned that this is a non-refundable "design" charge. The design has not been provided, only an unclear drawing on the peace of the paper.Read full review of Lancashire Interior Home Designs and 105 comments