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CB Kinetic Pro
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7:58 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Kinetic Pro Product not delivered, unresposive customer service

I ordered 2 watches from Kinetic Pro on August 1, 2023. It's now August 30 and I have not seen the watches. I have emailed and they tell that they were delivered on August 26 and gave me a tracking number. The tracking number showed that they were delivered August 26 to somewhere in Kanas. I live in Washington state. I have tried calling but it states "there are no available representatives please leave email and phone number. Have yet to receive a call back.

When I ordered these I did not sign up for their App. 4 days after

I ordered I get an email stating they were going to charge $40 to my credit card.

I was able to cancel that. However how many others did not see the email and are getting charged for something they didn't order.

Is there a way to take legal action?

Country of complaint: United States

Desired outcome: Would like to get a refund or at least the products I payed for.

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6:01 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Kinetic Pro Unauthorized subscription

Order this Kinectic Smartwatch back March of this year. It arrived within about 4 weeks. I didn't really like it so it was put away or lost. Shortly after I began receiving notices that they (Kinectic) would be withdrawing $39.00 for a subscription. I called the company and informed them that I did subscribed to the web site and that I no longer had the watch there fore I didn't need the app. They stated that it would be canceled. After several phone calls and emails, I have still not resolved this issue. Kinectic is still deducting $39.00 a month with the last deduction being June. My next step will be to my bank too stop future payments

Country of complaint: United States

Desired outcome: I would like a refund of all deductions and some type of response to the fact that this has been canceled.

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9:31 am EST
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Kinetic Pro Ordering site

I saw an ad online for the Kinetic Pro smartwatch. It appeared to have many of the features that my wife wanted. We had looked together through the site. I began the order process. It required a credit card for the watch so I entered the information. Next, it offered for sale a charger - nothing on the site said it was sold separately - they always come with the watch. It was an additional $15 but I paid. Next, it stated I had to buy the wristband separately which always comes with the watch. I tried to find a way to cancel the order but there was none. I tried to go back to the page where I entered the credit card information but there was no way to do so. I sent emails asking to cancel but received responses such as to send more information which I did. So, the final tally was $75 for a watch without a wristband and a charger when the original cost was supposed to be $49 - a 50% increase for nothing! Pro Kinetic never responded to my requests to cancel but later I got an email it had shipped. I filed a dispute with my credit card company. I have not got a resolution yet. I usually research these online before I buy. I wish I had. Don't buy a Kinetic Pro Smartwatch.

Country of complaint: United States

Desired outcome: Please refund my money!

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