Jeld-Wen reviews and complaints
Buyer beware
I ordered an entire Jeld-Wen package, 88 premium Jeld-Wen products consisting of windows, doors and sliding doors for a new residential construction on the water. My construction plan clearly called for IMPACT products. Long story short, all Jeld-Wen products failed Florida State inspection. Not a single Jeld-Wen product was impact. My project was red...
Read full review of Jeld-Wen and 2 commentsKiller Products
Purchased $75K for windows, doors and sliding doors. Jeld-Wen sent all the wrong products, all failed building inspection. Jeld-Wen never looks at construction plans.
My family and neighbors lives are all at risk; when a hurricane blows out these products, they will shred and kill many in the line of fire for miles.
Jeld-Wen's response is they are sympathetic to my dilema. So, we are going to court--- and they can tell it to the judge. For putting our lives at risk, they should be sentenced to jail time.
The complaint has been investigated and resolved to the customer’s satisfaction.
No warranty honor
Sold me a door, which apparently had a manufacturer defect, and the glass failed shortly over 1 year after install. contacted them for a replacement and they strung me along for a full TWO MONTHS "processing" my issue.
Then they finally contacted me and said they would rush me a new door and it should arrive in ONE MONTH!
so apparently jeld-wen believes that people are just fine to live several months without a front door. do not trust their warranty, as even if they honor it (which it appeared they were trying to weasel out of) they will take several months. i'm just glad it wasn't winter as i would be frozen solid!
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