Innovation Group reviews and complaints
Motor warranty policy
Good Morning On the 10 of November my car broke down I took it to the dealers that is going to assist me on the 11th of November. I submitted the claim and the dealer send through all relevant documents that was needed. At 13:00 the dealer advised them to book the assessor to come out for inspection. At 15:00 I contacted and I was told the no assessor wa...
Read full complaintClaim not paid
I have. A warranty cover for my car through we buy cars with Innovation Group, I called in on the 26th of June 2021and spoke to a Guy called Kgomotso and advised that the cover does not cover brake pads which I wanted to fix and mentioned that I do however have an additional components cover which will pay ad that I can take the car to the dealer, on the...
Read full complaintmechanical break down ripoff
HELLO PETER I am very unhappy with everything of the bad service from the INNOVATION GROUP and all the money I had to pay. I had a extended warranty policy with the company and because I did not service the car on time due to the dealer being fully booked and you always wait a month or longer for your car to be serviced. they didn't want to pay out the...
Read full complaint and 2 commentsNo call back or email after nearly a month
Mazda gave me the number for their motor plan department for a query I have about extending my plan. I have since discovered it is manned by the Innovation Group. I phoned and spoke to a lovely lady at the call centre who promised that a sales agent would soon respond. Nothing. A few days later, I called again. Another promise.No call back. The third time I...
Read full complaint and 7 commentsThis awful service should not even be called customer service
I was interested in taking a vehicle warranty with the Innovation group, but received no help from customer services. Every time I called them I was told I will be contacted by one of the Telemarketers and never was contacted! All I needed to know is what would be and if there are any exclusions for a vehicle that falls into Plan A.
This awful service should not even be called customer service as they might have lost prospects of new customers wanting to join.
Company Business Name: Innovation Group
Country of complaint: United States
Website: innovation-group.com
I logged a claim with Innovation Group even the dealership send the mail to them but no one is responding.
Their number is forever not working
From: @cfaomotors.co.za>
Sent: Monday, 22 November 2021 08:54
To: ***********p
Cc:
Subject: RE: 575633
Good morning
Please advise if there is any feedback on claim sent through
The car has been sent for repairs and nothing has been done as innovation haven't responded