InComm Financial Services reviews and complaints

I bought a $500 gift card at CVS. Incomm is the Vendor that sells and administers these cards. When I came home and opened the package, I sq that the card was tampered. I called Incomm. They told me that the money was still on the card. So they froze the card and said they will send me a new one within 2 weeks. Incomm case ID: [protected].

It has been more than two months. I have not received the replacement card. Moreover, no one from Incomm ever replies to my emails and inquiries.

Wan shu-[protected] and case number:wan shu-[protected], I have 2 gift cards, one is $500 and the other is $300, they can't use it anymore, I called customer service on january 31st and february 1st and they said that my account was frozen because of some acceptable activities and asked send me a replacement card, I gave them my address, but I haven't been able to wait for this replacement card because the snow in my city is affecting the post office delivery, I call them back and ask them where is my card, I asked to change my address street, change 32n to 30n, a female customer service representative wanted to create 2 case numbers for me, I don’t know why, and then asked me to send documents, I did, and then I called back to ask I received my card, and a male customer service representative replied to me that they were delayed, and confirmed the end number of the new card with me, telling me that it would arrive within a week, and if I couldn’t receive it, I would call back to tell him and replace them with another cards. But I never received the cards, about after one week, I called them again, I waited them 30mins to be told to submit the documents that I have already submitted, I sent the receipt card and my address proof and my id again, but it kept going can't wait for a reply, it's been 45 days without any reply, I feel like they swallowed my $800 just like that.

I received a vanilla gift card for 150.00. I can’t activate this card. Looking on the web I am not the only one. Paid for! If someone activates the card, there’s no money it’s empty!

People wait over four hours to talk to someone, never answered!

Cards are distributed by InComm Financial Services, which is licensed as a Money Transmitter by the New York Department of Financial Services.

If you can do anything it would be appreciated.