Hotel Pennsylvania reviews and complaints

I'm from Brazil and I visited New York and stood in Hotel Pennsylvania.
I bought the plane ticket and the reservation in the hotel with a brazilian company. Arriving in the hotel to do the check-in, the receptionist said she couldn't find my reservation, so she said it was necessary to book another room. She passed my credit card and a few minutes later she found my original reservation. She said she was reversing the purchase in my credit card and I trusted her.
Back in Brazil I was surprised with the credit card bill, the purchase hasn't been reversed! I called the hotel (an international phone call) and could only talk to the reception, never got to talk to the accounting section. I also emailed the accounting section but I never got an answer.
I was jeopardized in US$200, 00! I'm still waiting for an answer!

I had a piece of luggage in the closet with a padlock because I was not using it due to summer clothes from Miami. When I was packing for my return home, I noticed that the padlock was not in the luggage´s zip as I had set it. I opened the bag, saw my cut padlock which was inside between my stuff. I checked my belongings and two t-shirts were missing. I went to the receptionist and informed what happened and they just told me to talk to security. I looked for the security man, explained what happened and he just gave me a paper with only the name of the hotel and just lines to write my personal information. Obviously, the paper did not seem to be a legal procedure for theft. I needed a new padlock, and the security man just told me to buy one at the shops. Nobody care about my problem and what is worst, they had a thief or thieves in their staff and they do not care or many people support this behaviour. I guessed the broken of my padlock happened during the days my door card did not work. The first 2 days it was ok but later, I had problems entering my room. With the chambermaid there was also a man that did the reparings who had different tools. Take precautions if you go to this hotel and have your passports, money and electronic devices in the safety boxes as I did but be prepared to have this kind of problems.