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The good, the bad, and the ugly - discover what customers are saying about Heartland Express

Welcome to our customer reviews and complaints page for Heartland Express. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Heartland Express.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Heartland Express's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Heartland Express, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Heartland Express. Your feedback is an important part of our community and will help others make informed decisions.

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8:36 pm EDT
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On I10 eastbound just before Quartzite, AZ, at 5:24 PM, I watched a Heartland Express truck with number 27158 nearly run a small passenger pickup off the highway. The driver literally just decided he wanted to be in the left lane and the mile-long line of traffic already in the left lane wasn’t going to stop him. The Heartland driver had been driving so awfully for a while so I happened to be recording and got it on video.

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2:34 am EST
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This morning July 1st 2021 approximately 645ar Heartland Express truck nearly ran me and my son off the road he did not get over as he saw us merging in but he speeded up instead I have a picture and the truck number information available I want an official complaint filed for aggressive driving I-16 in Savannah Georgia

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2:48 pm EST
Resolved
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Heartland Express aggressive driving

On 25 Jan '11 at about 11:45 AM I tried to enter I-95 northbound at exit 130. A Heartland Express semi nearly ran me off the entrance ramp - I had to speed up to 68 mph to get on the highway, or go off the road! Then, I exited I-95 at exit 133B. The exit ramp speed is 25 mph, but this truck was literally on my bumper, so I was forced to speed up to 40 mph! I'm sure the driver thought it was fun to haze a little Toyota, but what if I had been a less aware or less skilled driver? What if there had been a child in the car? I had gotten this guy's phone number, I would have called the police.
Heartland Express, tell your drivers to OBEY SPEED LIMITS, and be considerate of others on the road. The Fredericksburg area is congested- drive cautiously.

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TheeLegion666
, US
Jun 29, 2015 9:40 am EDT

Not to mention, Heartland drivers can't physically violate any speed laws, since the trucks are governed at 62 miles an hour. So, that right there tells me you just weren't paying attention and almost caused the accident yourself. If I had a nickle for every time my husband told me about some stupid car driver that he had to do some serious driving to avoid hitting, he wouldn't need to work any more...we'd be multimillionaires! Everyone in a car thinks they can just drive how they want, on their cellphones and not paying attention and when they screw up, it's automatically a truckers fault. If there is an accident involving a trucker, even if it was the car drivers fault, guess who will be getting a ticket or going to jail...not the ### in the car!
Don't be so quick to call a company and try to get a driver in trouble. You have no idea how hard the job is, between being behind the wheel for 11-14 hours a day, not being able to spend time with their families, getting crap pay and even crappier sleep...all to deliver things that your life would be pretty miserable without (food, toilet paper, clothes, etc).

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In trucking school, and training for a c
jacksonville, US
Mar 29, 2012 9:50 am EDT

In trucking school, and training for a company, every trainer I've had has taught me to stay in the right lane & let the cars adjust their speed to fit in my lane. Sometimes they recommended moving over if there was space, BUT THEY RARELY DID!

This has always been a concern of mine, because I try to be considerate of everyone, however, having driven for 2 years, a situation keeps coming up.

Now 18-wheelers are often supposed to stay in the right-lane, by law. Often the signs on the road will tell a trucker which lane he should be in. Cars can ignore these signs & often do, but not 18-wheelers. Often we need to legally be in the right lane so we don't get a ticket, and moving over to the fast/passing-lane is a risky choice, but still, I'd often do it, with the hope that I can get back in the legal lane without pressing the brakes and using up too much expensive fuel. But every now & then, when I let a car in, that car would not let me back into the slow lane. Some cars actually will ride in my blind-spot. Some cars, after I let them in, actually pass me, slowly, on the right - in my huge blind-spot, which is highly dangerous for both of us & the rest of traffic. Ever see those signs on trailers saying, don't pass on this side? But that's not all, once one car passes a truck on the right, more jump in, and then they are all flowing down my right, keeping me from getting back in the slow lane. Most 18-wheelers are speed-limited. We cannot speed up to the same speed as the rest of traffic, and moving into the fast lane slows everyone down considerably, and it stands to reason that they would all try to pass on the right. Some areas are worse than others, like NY, or OH, or cities.

Often, the car I let in just has no idea that I was being polite to move over, and he, likewise, should be polite, and give me plenty of space to get back in the slow lane.

That's another thing cars will do when I move over for them. They ride about 2 or 3 feet behind the trailer, in the slow lane, matching my speed. It's very difficult to judge distance with the right-side mirror in a truck. That's the blind-side. I don't know if the car is beside me, or behind me, often, and often I just have to guess, and hope, and start moving over w/ my blinkers on & hope they are not texting, and get out of the way if they are next to me. This is very dangerous and scary for a trucker, but this HAPPENS ALL THE TIME! You see, cars simply expect proper etiquite from the trucker, but they have no idea what to do, to be polite in return. It's like opening the door for a lady who locks it behind you before you can also get in.

So you got the truck's number, eh? You going to turn him in? Well, hope it makes you feel better. I for one, will not move over most of the time either, & if the cars don't like it, they can speed up & move in front of me, slow down & move behind me, or crash into my side & die. As for the cars, if you don't slow down to let my 18-wheeler in, I'll slow down until someone does, or run out of lane - which has never happened yet. Trucks can't accellerate like cars can, to let themselves in. We need help. Often, they can't move over. Often, moving over ends up biting them in the butt, cause the car's driver has no idea what is required of an 18-wheeler. Those guys leaving me 2 feet of room to get back in probably think they are returning the favor. Ignorance is not an excuse. Trucks need to drive legal to make a living & avoid tickets. We didn't write the laws. I'm tired of paying for car's ignorance. That's why I don't move over like I used to. That's why I don't mind running you cars off the road if you don't crash into a bridge or guard-rail. Cause it's just not worth it to me most of the time. Sorry. I'd rather us both be knowledgable & do the right thing & be considerate, but the fact is cars are ignorant of 18-wheeler laws, & rules, & limitations.

To be considerate to a big truck who moves over & lets you in, you give him plenty of space to get in front of you, and blink your lights, to signal him that no one is about to try to pass him on the right, and he has plenty of space to get in. 1 in 2000 cars actually do this, but every trucker is supposed to know that to be polite he needs to move over & let a car in. We all need a proper education & knowledge. I'm considerate. I care. I want to make it easier on you, but not at the expense that my 13-hour day is so stressful I make serious mistakes at the end of my shift & kill or crash or take out some signs or a tire & become unemployable. Why don't you be more considerate and just adjust your speed to match an empty space & slip in, instead of expecting the big-truck to move over for you, your royal highness.

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TexasAerobatic
, US
Sep 02, 2011 4:22 pm EDT

First off you are an idiot, when merging onto a highway it is the responsibilty of the vehicle entering to adjust speed as to not interupt, hinder or disrupt the flow of traffic. That means speed up or slow down or STOP if need be to safely enter traffic flow. A semi running 65 mph carrying 80, 000 lbs just can't change lanes at will to LET YOU IN. That would endanger everyone around them because you do not know how to drive. IT IS NOT THE RESPONSIBILTY OF HIGHWAY TRAFFIC TO MOVE, CHANGE SPEED OR DO ANYTHING FOR THAT MATTER TO LET YOU IN SO PUT THE CELL PHONE DOWN AND PAY ATTENTION SO YOU CAN MERGE INTO TRAFFIC PROPERLY OR STAY HOME! As for his being on your bumper I agree with you completely tailgating by an 18 wheeler is incredibly dangerous.

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BoyWander
, US
Jul 12, 2011 11:17 am EDT

First of all, this guy should not have been on your tail on the exit ramp.

Second of all, it is not anyone's responsibility to let you on the highway when you are entering. A lot of times, a truck just can't merge to the left to let someone on, if there is someone else in the left lane. Also, it is helpful to learn to take a quick glance at the highway when you get on the entrance ramp to see what is coming, then make a determination of where would be the best place to slide in. Don't go 45-50 on the entrance ramp until you hit the highway, then cut in front of someone, then hit the gas. Get up to speed limit, then you can make a better determination of what you need to do to get on.

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Pissed off Perfect driver
, US
Mar 09, 2011 8:56 pm EST

I agree 100%. Those drivers are CRAZY!

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9:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

THIS COMPANY SUCKS...I SIGNED UP FOR A SYSTEM DRIVER(OTR) AND THE REGIONAL DRIVER GOT MORE MILES THAN ME...MY FIRST WEEK WAS 800 MILES EVEN..WHOA!...AT .42 A MILE BIG DEAL...THEY EVEN GAVE A TRUCK THAT WAS ONE WEEK FROM INSPECTION SO I LOSS A FULL DAYS WORK...THEN I HAD A LOAD OF OVERAGE IN JACKSONVILLE AND HAD TO DELIVER THAT TO YELLOW TRUCK...PROBLEM WAS...

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