Granite Telecommunications reviews and complaints

While I didn't immediately understand what was going on, it turned out that my landline number was ported over from CenturyLink to this Granite Communications without my knowledge or consent. I never learned which company was responsible for this error, so I've limited my rating to four stars.

However, I did reach a Granite customer service representative in less than 5 minutes. This is way better than CenturyLink. The Granite rep seemed competent and was polite but couldn't resolve the problem. (In fairness, it turned out to be an unusual problem.) So she gave me the name/email address of my assigned "Premier" representative.

As I recall, the "Premier" rep responded to my email message in less than an hour. Again, way better than CenturyLink. He explained what happened and gave me instructions on how to port my telephone line back to CenturyLink.

In contrast to CenturyLink, I've already called them 3 times about this problem. It requires navigating through an exhausting phone tree with no ready options to speak to a human. It now appears that the first 2 reps gave me bad information. Supposedly, Rep #3 has made arrangement to port my number but won't know until next week.