I am a Camp Fire Survivor for the November 8th wildland fire that burned down the town of Paradise in Northern California that effected 25, 000 people. I had bought 2 pair of shoes online, to replace the clothes I lost in the fire. I bought 2 pairs of shoes, both same style, different makers. they are Clogg / mule slid on style shoes one pair was fine the other obviously had a manufactured defect. I have normal size feet. I don't need extra-wide or anything out of the ordinary. I could not get my foot but halfway into one pair of shoes. I notified them straight away there was a problem with the shoes. Their response for me to ship them back at my expense and they would charge me a restocking fee. It takes them over a week to respond to my email, when I said I would not pay to have them shipped nabk to them, it took them another week to respond, etc. I ended up having to keep the $50.00 dollar pair of shoes that I can not, my family and friends cannot fit their foot into. CRAPPY ROTTEN products and customer.
Your order number: 7759****
Order Date: 03/28/2019
Your customer number: 96247****
I ordered a shower cap from this company. The Order Summary indicated the correct item but the package contained a laser hair removal device. When I called Customer Service, they said they could not send out the correct item until I returned the unwanted item. How hard is it to put the same item in the package as is on the shipping paperwork? They also refused to send UPS out for a pickup when I told them I am 91 years old and can no longer drive to the post office. Our mail is delivered to group mailboxes not to the door, so I have no way of giving it to my mail carrier. They also refused to credit back my charge card until I returned the incorrect item. BEWARE of ordering from Golden Violin.
This company specializes in products for older or other people who may have mobility & other age related issues. They have a relationship with AARP & also QVC. And though their mission is laudable, there customer service is AWLFUL when it comes to handling a customer return.
I returned a defective product, using their pre-paid shipping label on 4/15/09. They received the product back on 4/27 (they use Newgistics as their returns shipper so expect delays even though you drop the return off at any Post Office) and I am still waiting for a credit.
They are not disputing they received the return on April 27th. I was told on May 4th when I called to follow up on when I can expect the credit, that it would be a week. When I saw no credit issued after waiting a week, their next promise was another week. THIS IS TOTALLY UNSATISFACTORY that it is taking over 2 WEEKS from their receipt of a defective product return and there is no credit in sight. That's of course, in addition to the 8 business days it took Newgistics to return the item back to them.
Gold Violin - don't bother with them if you are expecting decent, for get about excellent or even good, customer service on a return.