Menu
ADVERTISIMENT
W
3:04 pm EST

Global payments - Merchant banking services

Here are copies of emails trying to get answers. This was a three month experience trying to close my account and getting funds deposited from August / Sept 2016. Horrible service, no replies to email until I lose my you know what.
----------------------------------------------------------------------

You have got to be kidding...!

Jan 31 statement on # 4078... - two transactions totaling $98.17 and fees are $87.22. And these were transaction from Sept 2016. This is unbelievable.

Now you know why I went to PayPal.

We are officially done. Will I be getting any more surprises or do I have to put a stop payment on Global at my bank?
_________________________________________________________

Three transactions dated from August and September 2016 have not been deposited in my account as of Jan 1 2017.

_____________________________________________________________

Here we go again, please explain these high fees when zero transactions were made for the month of October 2016.

#4121... - $0.00 deposits - $100.00 fee
#4078... -$ 0.00 deposits - $120.00 fee

Read full review of Global payments
Hide full review
A
12:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global payments - financial services

The problems started when I would wait for long hours for the processing my online payments. I fought with them and eventually after few months they let me change to a new processor but still owned my gateway. Then after two weeks they closed my gateway. Though my issues were eventually resolved I don’t want any of my fellow merchants to go through a similar experience. Hence the post

Read full review of Global payments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
A
6:56 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global payments - debit card

Alveris
I have an export business and it was doing well before I signed up for services with Global Payments. Last September I got a bulk order and customers choose to pay via credit card. But this set off a fraud investigation where Visa and Master cards are not eligible for transaction. When I sought an explanation the service provider did not respond to my request. Global payments terminated my account worth $11000 and unceremoniously informed me that I will not be able to access the same before a period of 200 days.

Read full review of Global payments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ADVERTISIMENT
I
9:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a gambling problem and ran up $2500 that I owed Global Payments. I've probably had over 100 transactions with them in the casinos, Each transaction was anywhere from 500 to 2500 dollars. They refuse to tell me how much money I've made them. When I ran up this small debt I was considering bankruptcy. Gambling messed me up good. When I told them that...

Read full review of Global payments
B
3:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Purchased gasoline at a Holiday and was told check declined, got a printout of phone number to call and all it does is refer to a "Service" to purchase and wait for a text message on my cell phone (plenty of money in the accounts both times). Attempted to purchase items at MinnCo Computers in Waite Park, MN and check was declined, received "transaction...

Read full review of Global payments
Q
5:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global payments - Overcharged

To Whom It may Concern:
It has been three months and we are being billed much more than what we were told at the initial consultation.
The payments for Master cards are still going to the wrong account. Evo Salesman will not return any messages left on his cell. He says we need to deal with the merchant services customer care and if you call there we are put on hold(after waiting to get through to anyone for 20 minutes to half an hour) and transferred to another department to do the same or given a different number to call and start over.
Once we decided to return the terminals and we called, but they gave different phones numbers to cancel the contract and wasted for more than an hour. High cancellation charges apply which also was not explained to us.
We returned our terminal back to Northern Leasing and don't want to continue with them.
Before entering in to the contract just make sure all hidden charges. Global Payment representative should not explain clearly about the hidden charges.

Read full review of Global payments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
G
Dec 05, 2013 1:43 am EST

Personally, I think Global Payments should review their marketing strategy and the existing support function. Am a bit tired of trying to get through to the support staff for a refund that I should have received months ago. Their attitude was very different when the sales rep approached me a year ago. Now that I wish to cancel my contract, a number of clauses and regulations are surfacing, strange there weren’t mentioned in the contract when it signed one!

Hide full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT
ADVERTISIMENT
Is this your company? Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. Get free account
ADVERTISIMENT