Fullbeauty Brands reviews and complaints
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Involuntary Membership Fee on Credit Card
I was celebrating that I had paid off the FB credit card. Then a month later there was a fee of $19 on the card. I contacted Comenity about the charge and asked that it be removed. They did let me know it was a charge for FB membership that I never asked for or wanted. The representative said it would be done.Well it didn't happen. The the next statement added late fee and interest as well as another $19 and fees. This was also reported to credit bureaus. I contacted Commenity again and was told that nothing could. be done because they were administrators of the credit card, but not FB customer service. I was referred to a supervisor and she forwarded me to someone else...the the call was dropped.
Claimed loss: Commenity did send me a notice that account has been closed and I owe $79 for something I received no notice for, nor granted permission for the charge to begin with.
Desired outcome: All fees and charges dropped. There was also a credit on the account that I wasn't aware of, but Commenity closed it out. Reason why unknown to me.
sdfasdgasdgfsConfidential Information Hidden: This section contains confidential information visible to verified Fullbeauty Brands representatives only. If you are affiliated with Fullbeauty Brands, please claim your business to access these details.
Catherine's
114 Ramblewood Road Bartlesville, OK 74003 [protected] [protected]@gmail.com November 2, 2023 FULLBEAUTY BRANDS dba: Catherine's Corporate Headquarters One New York Plaza New York, NY 10004 RE: CAN'T PLACE ORDER! I have enclosed copies of my efforts to place an order on-line. Your system would not accept my Credit Card information and kept recycling...
Read full review of Fullbeauty Brandsrefund from woman within
I am trying to use a refund amount from items returned and I have a lettered from full beauty brands stating the gift card number and amount and the pin for the gift card -amount and the number and the pin - however I cannot use it on the site - I have made no less than 12 -15 phone calls to so many people I cannot count (being transferred to other people all along the way) and at least 3 supervisors promising me a new refund letter that I can use - I have yet to receive this "letter" and it is now 8 weeks since the first call - 2 weeks from the last call I made. This is getting really annoying and I cannot believe I have to go through this to get my $64 back from this company. I need help but I do not know who to turn to now - no one seems to help despite so many promises. Very shady deal here.
Desired outcome: I want my $63.97 so I can use it to buy something from their site - and I really want it NOW!!!!
Order fulfillment / mislabeling
In Sept. 2022 I made a purchase from Catherine's for some pantyhose. Since Catherine's has a serious problem with having enough stock of pantyhose, I was ordering to have extra on hand so I wouldn't run out. I received my order and put the items away until I needed them. I opened a pair of the new pantyhose on 1/17/23 to find they were miles too big! I...
15 days and still in process
Now 15 days and nothing has been done. Enclosed is the answer I received:
Order Placed Apr 8, 2021 www.womanwithin.com
Total $34.94
Delivery Method
Standard Delivery
Order Number: 40022740652
contacted customer service that my order has not even been processed and it is One Stop Plus Customer Service
To: Diane Bromwell
Thu, Apr 22 at 1:37 PM
Good morning!
Please accept our apologies, we are currently experiencing delays (up to 10 days) in processing your order due to a great response to our Spring line. In addition, extra precautions and safety restrictions are still in effect to keep our teams and customers safe.
Your order #40022740652 is still in process. You should receive an email with the tracking information once the order is done processing which should be within the next few days.
--
Sincerely,
Adriana
Fullbeauty Brands/Customer Support
----- Original Message -----
From: Diane Bromwell
Date: April 16, 2021 12:18 PM
To: cs.onestopplus@cs.onestopplus.com
Subject: Your OneStopPlus.com Inquiry
I placed an order # 40022740652 on 4/9/21 it is showing not shipped, is there a problem? ____________________________________________________________________________________________________ Email Address: [protected]@YAHOO.COM First Name: DIANE Last Name: Bromwell lbSubCat: Where's my order/back order? Category: Order Status Browser / User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:87.0) Gecko/[protected] Firefox/87.0 Zip: [protected] BasketId: 36547fc7c1cfbe46ed7235b1ad
Now 15 days and nothing has been done. Enclosed is the answer I received:
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