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The good, the bad, and the ugly - discover what customers are saying about Foot Solutions

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10:54 am EDT
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Foot Solutions Beware - no refunds

I brought my wife to Foot Solutions in Largo, FL hoping to find a quality pair of shoes that will help her walk. The sales pitch we received was impressive and she left with a $280.00 pair of shoes. Our excitement turned quickly to sadness when she discovered the shoes caused her so much pain she couldn't wear them. Living an hour away, we went to the store the following Saturday planning to return them. A sales person encouraged her to keep trying and made an adjustment to the arch. After another week of attempting to "get used" to the shoes, my wife's pain was just too unbearable. I kept encouraging her to try maybe an hour or so then to go back to her old shoes as the sales person suggested on the previous visit. On the last day she wore the shoes she developed a small split on the ball of her foot. Being diabetic she became scared and made it clear she would never put the shoes on again. She was very upset.

I took off work and made the hour trek to the store again expecting to simply return them. "The shoes just did not work out, " I explained. I was told very firmly and matter-of-factly that since the shoes had been worn, they would not refund them...period. I explained that they had encouraged her to keep trying on our last visit, but the manager was very cold in telling me that once we left the store we were "on our own." Basically she told me that my wife had the opportunity to wear them in the store before we bought them, but once she wore them outside the store they would not take them back. I explained that we'd be willing to come back someday and try another pair, but obviously the little bit of profit they made on this one sale that clearly did not work out for us is much more important to them than having either one of us ever buy from them again.

That is a red flag of a store that likely won't be open for very much longer as repeat business or customer loyalty is not important as compared to a quick buck in the moment.

This morning, by refusing to take the shoes back and treating me as a fool and a sucker in front of their other customers for having my wife walk out of their store with a new pair of shoes, not only have they lost my family's business forever, I will definitely share our negative experience with everyone we know. All I can say is BUYER BEWARE.

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6:34 pm EST
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The web site for corporate FOOT SOLUTIONS says there is a 30 day return period, but BEWARE additional language says each store has its own return policy. Unfortunately, like all consumers we did not read the later, and like most people we did not read the receipt which states the return is limited to 15 days. Although my wife never even picked up the shoe...

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11:38 pm EDT
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Foot Solutions Bad shoes and bad store reputation

Bought pair of real expensive shoes from foot solutions. Thought the shoes would work really well because of not only how expensive it cost but also the name of the company/store: FOOT SOLUTIONS. Bought the EXPENSIVE ($ 150-200 something, can't remember) pair of shoes from this store. After I bought it I was told how to use it and how it will help me with my walking. After 2 days or maybe three the most of wearing the shoes I decided to return it because it was not really working for me. The shoes was terrible and the WORST mistake I have ever done buying it. The owner told me can't return the shoes and can't give my money back becuase I wore it. What?!...How can I know that this shoes was not working if I don't wear them? LITERALLY HURT my feet for wearing the shoes for 1 day then 2 days to see if it would work. Not really sure if I even wore them the third day. The store even asked me to wear them again. I honestly NEVER bought a shoes that HURT so bad almost MADE me CRY. Also met a friend of friend who had the same experience with the same FOOT SOLUTIONS bad reputation. She bought shoes from them, had same experience then decided to return but NEVER get REFUND. Another friend I work with also told me NOT to buy shoes from FOOT SOLUTIONS because they are not REAL or ARE NOT what they are called for, FOOT SOLUTIONS. So, people who are out there BEWARE!

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Egg22
Strongsville, US
Aug 16, 2013 6:20 pm EDT

Omg! I live in Strongsvile Ohio... Exact same thing happened to me. Paid 300 for shoes and then was told within days of buying them that I could not return the shoe because they had been worn. Outrageous. I went on their Facebook page to air my complaint and I did get a full credit. Ridiculous that I had to do that. Iw pull never go there again. I feel bad because a lot of older people go there and they are getting ripped off. Terrible customer service.

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JimLClark
Lakewood, US
Jun 15, 2011 6:14 pm EDT

DON’T DO BUSINESS WITH FOOT SOLUTIONS OF SAN JOSE & PALO ALTO – THEY RIPPED ME OFF FOR $1, 500! Fair warning – stay away from these stores if you have any sense at all. After what they did to me I think they are unethical, dishonest and will shaft you anyway possible. I was a Foot Solutions owner in Colorado and closed my store due to economic conditions. On December 6th, 2010, Chris Bonsall, who is the President/Manager of the Bonsall’s Shoes, i.e., two Foot Solutions stores in San Jose, one in Palo Alto and one in Morgan Hill, offered to purchase some of my equipment when I closed my store. We verbally agreed to a sales price of $2, 000; when he received the equipment, he said it did not work properly. Just so you know, it worked fine in my store before I shipped it to him. He said he had to send it to the manufacturer to have it repaired. He also had to purchase a used laptop computer to operate the equipment. I suggested we reduce the price to $1, 500 to compensate him for his trouble; keep in mind this is a $12, 000 piece of equipment when purchased new, and $1, 500 seemed like a reasonable price adjustment to me. On February 16th he e-mailed me telling he finally got the system up and running and he would start sending money; guess what, no check. After several more of my inquiries, on April 9th he e-mailed telling me that he just sent me $500 and would send more next week; guess what, no check.

Through a series of 14 emails and endless phone calls (they seldom answer the phone it almost always goes to voicemail) he refuses to respond. I’m still sitting here 6 months after the fact and he hasn’t paid me a penny. Several people in the Foot Solutions Franchise Family warned me that this guy Chris was real slippery and not to do business with him, but I gave him the benefit of the doubt – BIG MISTAKE. For an even more revealing look inside this business operation, check out the Better Business Bureau website on Bonsall’s Shoes; there are so many complaints against them it’s hard to believe they are still in business. The BBB has Bonsall’s shoes rated “F”. Don’t believe me? Check out some of the following links to get a feel about how they do business:

http://www.trustlink.org/Reviews/Bonsalls-Shoes-206039258
http://sanjose.bbb.org/Business-Report/Bonsalls-Shoes-201667
http://www.yelp.com/biz/foot-solutions-pedorthic-centers-san-jose
http://footsolutionswarning.wordpress.com/
http://local.yahoo.com/neighbors/co/pueblo/81008/1296/worst-place-to-buy-quality-shoesfoot-solutions-palo-alto/?closeinterstitial=1

PLEASE, don’t be a fool like I was. BEWARE of doing business with these four stores - FOOT SOULTIONS SAN JOSE (CAPITAL SQUARE MALL AND WESTGATE CENTER), MORGAN HILL AND PALO ALTO. If Bonsall’s Shoes will rip off a fellow store owner like me for $1, 500, they may do the same to you!

Jim Clark

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