First Advantage reviews and complaints

I needed my background check updated, and all I get is the run around. I was assigned a number by First Advantage and now they say that number is not correct, yet it’s the number that they gave me. Now they tell me I need to contact my company’s HR, and when I do that I’m told that I have to go thru First Advantage to have my background check updated.

This company is exactly like Experian, Transunion and Equifax...in that their sole purpose is to generate revenue selling information on people. They do so with utter disregard for the truth. The could care less about the accuracy of the information they’re selling…only how many people/companies they can sell it to!

Case in point: A background check was done on my wife in late 2012 by a large international ministry. She was volunteering to keep children during a ladies bible study. We had absolutely not problem with the background check being done because parents need to have the assurance that their children are being cared for by people with no ulterior motives. The background check was completely clean...EXCEPT for the reporting that my wife had received a traffic citation for...an expired automobile safety inspection (which was actually my fault for not getting it renewed on a timely basis). But it was a true statement...it was out of date by 2 days as I recall when she received the citation. Nevertheless,
that infraction was corrected the next day and the citation was dismissed. Period. No fine. Nothing, Just dismissed.

We reported that conclusion to First Advantage, which had actually happened BEFORE they issued their report and even uploaded a screen shot for them to see (off the county's on-line system) as evidence and confirmation of the truth. Naturally, we asked and expected them to correct/update their report to the
ministry requesting it. Instead, we receive a letter from Kim Ocasio (name generated by computer but
letter not actually signed), a Consumer Relations Associate at First Advantage telling us that they have completed their reinvestigation and have, "...confirmed the information that we have in our files to be accurate...". A telephone call to First Advantage (asked for Ms. Ocasio but she was "unavailable") asking how they could retain their original position in light of irrefutable evidence to the contrary was like talking to a brick wall. We dropped it at that point because it was obvious that it was going to take a lawsuit to get their attention and because my wife had already been approved and begun her volunteer child care work for the ministry.

It's just really too bad there isn’t an easily accessible entity with authority to quickly intervene in and correct situations like this. Fact is, unless that happens, litigation is about the only choice available and
that's why outfits like First Advantage get away with selling incorrect information, again, and again, again.
Caveat Emptor!

Long story short I missed out on over 2 months of work with overtime because this company called me a convicted felon when in fact I am not. I cleared it all up but it was not easy. I had to prove to them Than I never had any felony conviction. I did so. Then I had to wait for them to decide to fix their error. While I waited 2 month went by. Finally I went to work as a non-felon (which I was all along) only to be laid off 2 weeks later because all of the work was done. I am a union painter and when there is work you jump on it. This unprofessional company really did me an injustice. I have filed a complaint to the BBB and nothing was resolved. All I asked for was an apology, and I never once got one. Now, since I never got an apology I may file suit. I am not that kind of person but these people are real works of art.