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The good, the bad, and the ugly - discover what customers are saying about El Pollo Loco

Welcome to our customer reviews and complaints page for El Pollo Loco. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with El Pollo Loco.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used El Pollo Loco's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with El Pollo Loco, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with El Pollo Loco. Your feedback is an important part of our community and will help others make informed decisions.

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8:17 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First, let me preface my complaint with this statement. We have never taken the time to complain about a fast food restaurant or service. But today was just too much. Today, 10/11/-2022 at 4:15 pm, my wife and I drove through the San Jacinto El Pollo Loco and received the worst service that we have EVER received from a fast food restaurant. First of all, it...

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ComplaintsBoard
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3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

El Pollo Loco Overpriced - Buh Bye!

A ten piece was $10 dollars a month ago. $8 a couple years ago. Now they want $13.99. That's after they have jacked up the price for everything else...for example, dollar specials are now $1.79. Sorry fellas. Your food is good but I'm not Ted Turner. I have utility bills to pay and health insurance to pay for...I can live without it.

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Update by RarelyComplain
Apr 23, 2013 11:53 pm EDT

You obviously are living in a dorm and racking up tuition or living in the basement - all on mommy and daddy's money. You have absolutely no sense of money management. You have many cohorts.

Update by RarelyComplain
Apr 23, 2013 6:57 pm EDT

Chickens in the grocery stores cost the same as they did a year - no, ... two years ago.

The rock I've been livin under knows when prices are going up faster than costs for things. Have those food stamps (over 40% of households got 'em) desensitized you to the cost of food? Then you probably couldn't care less. After all, it's essentially a freebie.

Under my rock, $1.40 for a piece of chicken is a ripoff - except maybe in Paris or Switzerland.

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6:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

El Pollo Loco Management and food handling

Food: Either three days old, too dry, too watery, or "iffy"
Management: The Little Asian lady is mean to her employees around noon when the restaurant is packed. She wouldn't change my order and ignored me. She'll do some customers the OLD menu when they ask for it. she's a kiss ### (excuse my french) and so forth... observe for yourself.

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RarelyComplain
Warren, US
Apr 23, 2013 3:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Who cares. Their stuff is so expensive you'd have to be on food stamps or some rich CEO to afford it.

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