DMR Communications reviews and complaints

This is absolutely the worst company we have ever dealt with. The service was poor. We were constantly without phone or Internet service during the entire 4 years we were with them. When we finally needed to leave to return to AT&T due to the fact that business was suffering from lack of reliable service, they slapped us with a $1600 "early termination fee" that we either had to fight in court or pay in order to avoid a credit ding. They are criminals of the highest order and we recommend staying far, far away from them.

Do not be fooled by this company. Worst service ever! Everytime I called to complain about the quality of the service (daily up to 3 times a day for 8 months) they qould require time of call and phone number - then they would call that phone number and tell me nothing was wrong, until I filed a FCC complaint then they corrected the "no problem" I had. From the first month on they charged me incorrectly disconected my service and refused to reinstated until I was forced to pay over the phone. NEver corrected the bill. I told them that if they would not correct it the bill I would cancel - so I did. In the meantime they were calling with threats. Their attorney served me a complaint threatening a lawsuit for 17k because I was changing carriers. I will countersuit, I will not be bullied by this company. DO NOT

MAKE THE SAME MISTAKE!they have the worst service ever and then they trick you into signing a long-term agreement to latr charge you for cancellign the service. I am retaining counsel I will let you all know how to get back to this awful company.

I signed up with DMR just recently and I have had nothing but problems with this company. I was bombarded by visits from the Sales Manager David and he is nothing but pushy in selling the product which did make me think for a second that there must be something wrong with this company as they are pushing me so much, instead I gave them a chance and it has been nothing but a nightmare. Please please stay away from this company if you want your business to work normally. They will definitely screw your system and lock you in a contract and will never help you. Stay away.

Unprofessional, unprepared, over sold and under delivered only begins to sum up our experience with DMR. We had simple requests when signing the contract, caller ID, AA, VM, call reporting and customer service. They failed to deliver on all of these requirements. On top of that they have unreliable service! The T1 circuit would be down for the majority of the day for the first 3 weeks after install forcing us to sit and twiddle our thumbs while they worked on the circuit again. Adding to the pain their billing was wrong and almost 30% higher than the signed contract.

Installation: On the first appointment set to install, the technician came with the wrong equipment. At the second install date the technicians attempted to leave with out testing our incoming lines (they did not ring through). The lead installing technician was rude, sloppy and unprofessional. He mounted the router at an illogical location, and left a mess with the wiring. No project manager and a lack of customer service make for sour installs. After install we asked for system instructions for our voice mail, and AA. The instructions provided were wrong twice. They did not provide correct voice mail instructions until 3 weeks after install. DMR does not provide basic functions like music on hold or caller id that were standards ten years ago.

Termination: Upon relieving DMR of our services they refused to release our phone numbers until we paid our account in full (COMPLETELY ILLEGAL BY FCC GUIDELINES). Even after paying our account in full, their porting rep decided to play games and provide incorrect information stalling the porting process. God forbid you ask someone at DMR to assist their customers.

In summary DO NOT USE DMR. They were not able to deliver any of the promised services and they didn’t care.