I wanted to surrender my locker in dena bank (branch hill road, bandra w--Mumbai).From a senior officer all information was taken regarding the closure of account and locker where she informed me that the remaining amount will be refunded to me .Still 6 months remained for my locker rent to expire but since I was promised that my remaining amount would be returned, I proceeded to close all (account and locker).I surrendered the key and cheque book, pass book etc and I was promised that the amount would be sent tot my residence, as they couldnt do it as their system was down .As a customer I was patient and waited for 2 hrs for all paper wrk to be done but still alll could not be done as the system was down .After 2 months I wondered where my money went and enquired with the bank ...I was told to wait for 2 days ...once again I called and I was told the amount would not be refunded as the officer in charge was not aware of the rules.I snt this ridiculous...is this how a bank treats its customers who has had an account with the branch for 10 years..moreover when I spoke to the branch manager he was outright rude and banged the phone down, , , telling me to go ahead and complain to whomso ever i feel like.Will India progress in this manner ...had I any authority I would fire the manager of the branch along with the officer concerned for not knowing the rules, misguiding the customer, and not treating a customer with due respect.How do I know whether the officer concerned has not pocketed the money ...
I had purchased the Rail ticket with the use of my Dena Bank (Ambernath Branch) Debit Card, later due to some reason I had to cancel it and I had gone to the reservation counter and cancelled it and they have once again swipped my card and gave me the receipt saying that the refund will come back to my account which is still awaited. My father had gone several times with the receipt copy but to no avail, infact we have the print of the amount that is been reversed to my account but the Bank is refusing to accept the proof and is asking me to get something in writting from the rail which they have never ever given to anyone in the past. I fail to understand why the name "Dena Bank" is used instead it should be "Lena & No Dena Bank".
I hope some miracle might take place and my blocked amount will come back to my account. Please find attached herewith the receipt received from the railway counter