BigPoint reviews and complaints

It is clear that anyone playing this 'Con artists game' should be exceedingly careful as I have seen many good players banned and accused for "cheating" that from what I know of them would not cheat if you paid them to, but I have also seen know cheaters and script users allowed to get away with it even when dozens of video's of proof was sent in, they are still in game right now as we speak. Dark Orbit and Big point would have an enormous job to fix all of the many issues with the game, coding errors, hackers, cheaters, script users, content staleness, support quality (there is a whole issue in and of itself). The support have known some of the longer in game players for so long that they can 'Seemingly' get away with anything even when proof is sent in from players (what game requires the players to prove there are cheats ? Surely that's the supports job?) The game is tailored toward making players new and old spend as much real money on game content as possible, yes they are a business but you do not get anything from your money, new content for an extra drone would cost hundreds of $'s and £'s, and on top of that there is the risk of hackers so after you have used a lot of time and money doing up your 'online' ship I get hacked my whole ship/ account was stolen and even after providing original I.P address where it was created, original password and name, credit card details used when making and playing the ship, the support team then said that they could see the account in question but if I could not produce what the account was called 'NOW' then they could not do anything. So they could see my account but would not touch it as I could not tell them the name that it was called AFTER it was hacked and stolen off of me ... Dark Orbit is a big risk for anyone to join in on as there are to many problems/ risks and issues with the game, support and some players for it to be an enjoyable experience, My opinion would be to stay as far away from this online money pit as possible

no client care whatsoever - ban people who seek to make a complaint
having made a complaint to seafight support about a senior admin making defamatory allegations in chat the "support" department refused repeatedly to provide details of any senior officers to whom the matter could be referred to and when i asked for details of their complaints procedures their response was to ban my ship off the water for 7 days. Clearly this is of concern as this is not simply an inconvenience - it is something which i have paid a considerable amount of money to develop and use. Support for these people appears to be "go away or we will take away what you have paid for to teach you a lesson". I have never come accross this type of arrogant behaviour and blatent threat in order to make a complaint "go away" and i am absolutely disgusted with them.

Im amased that big point has a company have no customer care values, its corrupted by its chat moderators through tosome of its ca's and ga, they ban some players for offensive and abuse or swearing but other players are given freedom to abuse and offend other players without been questioned.its time that players spoke out about big points care to the customer and its corruption by those who are supposed to be in charge and not looking after thier own.also it might be an idea if they got rid of the rotten apples who continualy bully people in chat.