An Atlantic Remodeling sales rep stopped my house uninvited. We talked about replacing some windows in the front of our house, but my wife was not home at the time. Even though I was pretty sure we did not have the budget this year to do the work he insisted on making an appointment and told me that I could always cancel it. Well, I talked to my wife and she agreed that we did not have the budget this year so I canceled the appointment. A few weeks went by and I just got a phone call from a very rude Atlantic contractor. After I explained that we were not interested, and still in mid sentence, he hung up on me. When I called him back he denied hanging up on me and said that he was going to fire the sales rep who talked to me. He would not let me explain and started to yell at me. NEVER DO BUSINESS WITH ATLANTIC REMODELING!!!
I had Atlantic out to give me an estimate to replace my roof. They did offer me a discount to do business more quickly than I had originally planned, but Don was in no way pushy or high pressure. I ended up having Atlantic do the job and the workmanship was excellent. They arrived on time, answered all my questions, and cleand up throughouly. Having had many contractors do plenty of work to my homes over the years, I speak from experiance when I say they did well. Recommended highly.
I am a single female homeowner so I am a bit leery of unfamiliar faces coming into my home. That fear was put to the side when Darin knocked on my door. He put me at ease with his pleasant demeanor and showed me how much $$ I would save with new my new windows. They were installed in May but I waited until now to post because I didn't believe Darin when he told me how much I would save on my energy bill...turned out he was right - $75 back in my pocket in June!! thanks Atlantic!!!
My experience with Atlantic Remodeling was nothing like the complaints I have seen on this site. I worked with Atlantic after receiving a recommendation from my neighbor. I thought the entire process was easy and upfront. They even gave me a list of other customers to call and inquire about their work. Since everyone I spoke with was satisfied (if not delighted) I tend to wonder what the other people on this site are talking about!
I was a bit upset at first with their offer. But once I had other estimates I quickly realized that I should have taken their early bird sale or what ever they call it. I thought they would honor it anyway if I called back after I got other estimates. They wouldn't but their "good for 1 year" price was still better than the other estimates so I went with them anyway. Can't complain about anything they did. Roof was done on time and in 1 day like they said.
I have noticed a few on this site upset with the sales process and I cant help but wonder if you've ever bought anything or negotiated before. No offense, but it is your job when you sell something to get as much money as you can. How many of you offer to sell your house for the absolute lowest price you'll accept? Maybe because I was not originally raised in the US I was not at all bothered by "negotiating". in fact, I find it rather amusing. That said, these guys did EXACTLY what they said they would. Sure I could have paid less. But would the other companies have shown up on the exact "approximate" start date? Would they have installed my roof in one day? Would they have picked up every last nail and piece of debris so I wouldnt have to worry about my kids or dogs? Their red cent guarantee gave me such piece of mind that i didnt have to pay them if I wasnt happy...what did I have to lose? They stood by their word and did a great job! Some of you should try living overeseas where you have to negotiate for everything but the kitchen sink...
On a Monday evening we received a knock on the door from a college-age kid who said his company, Atlantic Remodeling, was doing roofing work in the neighborhood and asked if we would like a free estimate. Since we need a new roof, we figured sure, why not? We scheduled an appointment for the next day. Tuesday, about an hour or so before the scheduled appointment we get a call from Atlantic Remodeling making certain that both myself and my wife would be available. We were skeptical about why we both would need to be present, but since that was our plan anyway, not a problem. A strange request, warning flag number one! The salesman arrived on time and appeared to be professional, he carried in a large bag, binders and shingle samples glued to a board. We all sat down at the table and the games began.
What we wanted was a simple estimate for a new roof to compare to estimates from other reputable roofers, instead what we got was a two hour in-person infomercial that amounted to propaganda inflating Atlantic Remodeling and deriding all other roofers as untrustworthy, cutthroat, overpriced, fly by night, cheats. Flag number two! Then he began asking us questions to see if we were buying into the swill he was peddling about what type company we wanted, the ‘professional’ Atlantic Remodeling or the aforementioned cheats. Flag number three! Finally, he said he would do some quick measurements and put together a calculation of materials required for our roof as well as our contract estimate. He returned twenty minutes later, holding a single sheet of paper folded in thirds, slid it across the table to us, and with a smile said ‘See what you think of this’. BIG warning flag! The paper had two prices on it, one for twenty seven thousand and another for nineteen thousand. The lower price was easily fifty percent more than a fair price for our roof. I ignored the lower price and told him that the quoted price of twenty seven wasn’t reasonable. He said that the price I should be considering was nineteen thousand, because should we sign right now, that was the price we would pay. Forget the warning flags, now I’m angry. I told him I would never do business this way.
His demeanor changed immediately, and the show went on. He became visibility agitated, appeared to look confused and even hurt at my response. At this point I assured him that I would never sign contract on the grounds of a high pressure sales tactic. After several more inquires about why I thought the price was unfair, I began to motion that the conversation was over. When he realized that I was completely resolved to turn him out, he changed again, reverted back to the ‘professional’ demeanor and asked if I would consider being part of a ‘marketing campaign’ in my neighborhood. If I agreed to this he could call into ‘the office’ and get me a price of fourteen thousand. My response, No! He asked if he could borrow our phone, I agreed just because I wanted him out. I suspect that call was proof to his boss at Atlantic Remodeling, via caller ID, that he was actually in my home making his pitch. He would need this proof since he was leaving without a signature on a contract. I suppose his company trusts him about as much as I do!
Any company that would use these tactics will employ other means of increasing their profits at your expense. They do not care for customers or they would not do this. Avoid Atlantic Remodeling.
The sales staff has serious issues. We invited them into our home for an estimate. We had heard their ads for years so we assumed they were a reputable company to work with. Sadly, this is not the case. The salesman spent an hour talking about the company, showing pages of information designed to make you think they are the best company in the area. Then he spent another hour steering us to the product he wanted to sell. We told him after the first hour we only wanted an estimate and were not signing a contract that day. He looked at us with contempt but continued with his sales pitch anyway. After 2 hours he wrote a number on a scrap piece of paper and said “If I show you this price will you buy it today?”. We said, as we had said an hour before, we only wanted an estimate and were not signing anything.
Then we saw the most pathetic performance you could imagine. He sat back in the chair, placed the palm of his hand over his chest, and begged us to explain why we were doing that to him. He asked why we thought he was lying to us. We explained no one was “doing” anything to him. He then rolled his eyes and called his manager stating we “refused” to sign the contract. Here’s where the sad performance gets even sadder. He turned up the volume on his cell phone, and then they both pretended to have a conversation with each other. It was so loud it was obvious it was intended to be heard by everyone in the room. They basically talked over each other forgetting who was supposed to speak first. It was basically to tell us how horrible we were and how we had intentionally wasted their time. This continued for over a minue until we finally tossed him out of the house.
See complaint of John Giacob of 8/21/2011. He took the words out of my mouth (all the way down to the doe eyes on the salesperson when asking if they did anything wrong" and I would like to add the following. First, we were unfortunate to have Atlantic be our first estimate so we had no clue what to expect for our estimate. We got the same magazine ranking show, talking about how bad the local guys are and that they don't know how to do a roof like a professional company such as Atlantic (thus the higher labor costs), and yes they even had sales ads from Home Depot and Lowes to compare their prices to and bragged about how they have their own crews, not subcontracted to the lowest bidder, and they don't use any "day" workers. Unfortunately we weren't as savvy/educated as John was and when they gave us an estimate of almost 18K for a 27square roof I was blown away. BUT then they throw in that if you sign today you get a 25% discount which brought our price down to 13.5K and it sounded a lot better. Of course I had knots in my stomach not knowing what it should cost because they were our first estimate and a difference of 4-5K sounded too scary to let them walk out the door. I mean what if I said No and then the next 2 or 3 companies said it would be 17K for the roof? So we signed...
Of course for the next several weeks I had to hear from every "expert" at work how we had overpaid and it made me sick. When the company actually comes to the work, you'll get [quote] "at least a foreman who speaks English." Given that, I can't complain about their work ethics. They worked hard all day and completed the roof/garage/addition all in one day and cleaned up the yard well. Then you'll get your salesperson back to collect the balance.
For us, the additional insult was that I heard about Atlantic through a radio ad at 105.7 The Fan, and I had told the salesperson this several times, even commenting on Steve Davis doing the ad. About a week later I heard where if you mention 105.7 to the salesperson you get $1K off the price of your job. It was only a couple of days until the roof was to be put on so I figured I would mention something when they picked up the balance to see if I could get the difference back. A thousand dollars is a lot of money and certainly would have helped me feel better about the whole experience. The salesperson was very nice about it when I asked and admitted that the ad was a surprise to him when a customer first mentioned it to him, but he had checked with his manager and found it to be a real promotion. So he said he would contact Jim at Atlantic to see if he could get our money. He was on the phone about a minute, when he said Jim told him "No discount, the customer contracted for the price, the work was done, period." Even the salesperson was surprised, so I called and spoke to Jim and he was very abrupt and matter of fact about it comparing it to buying a car. He said we contracted for a price and that was the price. I tried to reason with him about many companies that will give you a refund if an item you bought goes on sale within X amount of days and again he tried telling me it was like buying a car from a dealership and then finding out that someone else go the same car for a thousand dollars less. Although the last time I checked, dealerships weren't strong arming anyone into 25% discounts if you sign now, and a customer can go to Edmunds, KBB, etc. to get an idea of what they should be paying. Nice customer service huh? I asked him if it was worth it to Atlantic for me not to recommend them to anyone else and he cared less. I asked him if it was worth it for me to complain to the BBB and he told me "go ahead, all you can complain about is the workmanship."
I guess Jim doesn't realize with the Social Media of today, consumers and customers have a great opportunity to recommend and not recommend businesses. So with that, I would highly discourage anyone from doing business with Atlantic Remodeling. Buy your roof/car elsewhere.
My doorbell rings on thursday and some college kid with a clipboard offers a free roof estimate. I don't know why i said yes because these kind of things never turn out to be good, but i agreed for a saturday meeting.
Atlantic Remodeling may be a reputable company, doing quality work in a reasonable time, for whatever price the homeowner has agreed to pay for the job. But I will never be able to confirm this due to the tactics imployed at the home "sales pitch". After 2+1/2 to 3 hours of hearing how this company reinvented the shingle-laying process, I couldn't get passed some inconsistencies presented by George the sales rep. First of all, I knew the measurements of my roof already: length, width, pitch, etc. Before George sat down at my table, he commented that my roof appeared to be 27 to 28 sqrs. This was less than the actual dimensions so i went with it. He proceeded with his brainwashed presentation. The Remodeling Magazine ranking, no unresolved customer complaints, BBB accreditation...blah, blah...Folks, once someone starts with a contribed speech that lasts for an hour without so much as a hint toward an estimate, do not drink the Kool-aid that he may offer. Reading other complaints mirrored my experience with my wife, right down to the "let me make a call to see what i can do" to the "was there anything i did wrong" hurt baby deer eyes question.
One thing i noticed was the remodeling magazine ranking he was so proud to point out had nothing to do with service, work or qualtiy. It was a gross-income ranking. So as business expanded, especially with their bloated prices, this company moves up the list each year. Who Cares?!? Im not buying stock here. I actually pointed this out to George but he moved on with his spiel. So at this point, I knew that whatever price he was going to draw up was going to be way over my budget.
Once he finally got to measuring and after i refreshed myself with a beer, he came back in to crunch some numbers. He calculated around 32 sqs. which was accurate. I have to admit that the itemized sheet used for the estimate was better than other companies. The problem was that the numbers for everything were too high. Not once did he state what Atlantic charges a square. He had every other competitors sq charge. From Home Depot to some "local guy" on the street. Please note: the local guy, according to Atlantic, is a sleezy, lazy, cheap material using subpar contractor who has never layed a roof down that hasn't leaked or been blown off when a plane flies by. So George writes down 37 sqrs. claiming that 10% waste has to be factored in! I blew my whistle..how could 5 sqrs be added for waste? What waste? Materials? I'm buying the materials already and anything left over, like extra shingles, I should keep. In my view, they are charging extra for labor and calling it waste. I asked George how could you add a charge for waste to a fee for labor? He said "you can't"..Exactly!!! This all leads to the over-inflated estimate that could be discounted 25%, if i signed that day, to a less-then but still ridiculous high price. At 755$ a square, which i had to work-out, the original cost was 24, 900. Or was it 18, 500 if i put a sign on the lawn and allow these people free access to my bathroom and phone for the year? It doesn't matter. I could never trust a company who comes into your house after soliciting you and tries to pressure people into signing a contract by using smoke and mirrors. And if thats not the case and someone from Atlantic reads this, I apologize. It is possible that I, along with others posting complaints, have misread our experience. But perception is reality and the real point to all this is that I have been compelled enough to post something which I rarely do. Atlantic Remodeling has failed, for me, at both pitching the sale and gaining one as well.
These folks charged $15, 000 for a $6, 500 roofing & gutter job. Their sales guy is slick . After the work was completed we realized the gutter guard was not installed on the rear of the house - only on the front. When we contacted them they said that only the front was included in the contract. $15, 000 and it DOESN'T include gutter guard on front AND back gutters? Why would they only install gutter guards on the front of a house? Also, several of the shingles are gauged/ragged and debris was left on the ground - including roofing nails. ouch.
Prior to the work being completed (but after the 3 day right of rescission) we received another estimate from a very reputable company for $6500 with all of the bells & whistles - except they wouldn't use the gutters guard stuff Atlantic sold. When Atlantic was asked about the price difference, they explained that "they offer a lifetime warranty on labor & materials and the other guy only offered a year" Well, this too is untrue. Besides, even if the other company did offer a 1 year warranty, at the price Atlantic charged the entire roof could have been replaced again.
Folks, we have tried to work with Atlantic to get the over pricing issue & gutter guard issue resolved and they practically laugh at how they have pulled one over on yet another unsuspecting consumer. They told us they would install gutter guards on the rear of the house ONLY if we wrote a letter of recommendation for them. Unbelievable.
I echo the posted comments on Atlantic Remodeling. They sounded so low- pressure on the phone that I thought they would be different. Don't be fooled. I will not accept any estimates from a company that insists on both homeowners (i.e. husband and wife) being present. The salesman refused to continue the estimate when my husband had to leave after well over 2 hours into his speil, and he hadn't even measured a window yet. When I said it was more time than we had, he said I had been talking too much. It was so stupid -- we were eagerly looking for replacement windows and all he had to do was give me an estimate -- but he was obviously trying to get a quick commission and pressure us into signing that day for a supposed discount. Are there any reliable and honest contractors out there?
I guess I should have checked these people out on the web. We were approached by college kids with flyers in the neighborhood and figured I would get an estimate from them. The sales person put us through an incredibly long presentation, but he did come down to the range I expected to pay. He started at 15k and the final agreed upon price was around 6k.
The kicker here is they have a little clause that they charge replacement decking (the wood underneath the roof) at $3 per square foot (which amounts to $96 per sheet of 4x8 plywood, which is outrageous). Anyway, they dinged us for 15 sheets on the roof (which I expected some, but maybe not that many). We paid by check, supposedly in full, on the day the work was completed. About 5 days later we get a call that a 'mathematical error' had occurred and we hadn't paid enough -- and owed another $400. While I can accept all that (chalk it up to wisdom, I guess) I'm appalled that they would provide a 'solid' estimate and use good ol' roofers (which by the way, looks like they got them from the local Lowes or Home Depot lineup anyway--none spoke english) and then come back with their hands out. It's all very deceptive. Rich, the sales guy, and Jim, the guy that has his hand out, can be reached at [protected].
I had a very scary run in with a sales person from Atlantic Remodeling. I was solicited by a person at my door stating they would have people in the area on a Saturday giving free estimates and would I be interested. I was planning on replacing my roof this spring, so I said yes. The sales person (Kelly) arrived at my house on time and was very professional. He took me through all the paperwork to show how great his company was. Although this was a conversation that took an hour, I hung in there to get my estimate. I was impressed with Kelly and the company and had planned to bring them back provided everything checked out ok. After an hour, Kelly then proceeded to go outside to measure my roof (although he didn't have a ladder so I am not sure how he got his measurements..). Kelly returned and took me through another 1/2 hour of explaining what estimates I will get from other companies. The small family owned companies who will take anyone off the streets to install the roof, to the contracted companies like Home Depot, and then his premium company who would guarantee the work on the roof.
I was sold, BUT, I am a business person and not naive. I let Kelly know he was my first estimate and although I could only get his one-time offer of 25% off his price if I signed RIGHT THEN, I let him know I would need to research the company in order to feel comfortable with my decision. He lost it. He demeanor changed and he became rude and insulting. He said I was calling him a liar because I "didn't believe" what he told me. He said only people over 70 did "research" and wanted to know what he did wrong. He stated I had him come out for “nothing” and that I was lying in that I wasn’t going to call him at a later date for the sale. I let him know the estimate was over and got up from the table to escort him to my front door. At this point he said he needed to call his boss and stood at the table and made his call. My boyfriend had gotten up from the couch at this point and the dog started barking due to the tension in the room and his raised voice. Kelly made some smart comments to his boss and finally hung up and packed up. I thanked him for the estimate and he left.
I turned to my boyfriend to ask what happened and we both stood there in bewilderment... We figured the sales person was unstable and left it at that for the evening. The whole situation bothered me. I was glad I had someone there in the house with me. I am a 41 year old single woman and am afraid to think of what the situation had been had I not had someone there. It also bothered me that this guy could do the same thing to my 83 year old mother. So, still being bothered the next day, I did some research on his company. I was beside myself to find others had been through a similar situation, WITH DIFFERENT SALES PEOPLE! So, the bottom line, this is the sales tactic of Atlantic Remodeling. BULLY and INTIMIDATE... Stay away!!!
On Friday a young man came to our door saying they were doing work in our neighborhood and were we interested in having a free estimate done for our roof. Coincidentally, my husband and I had been talking about needing to get estimates to have our roof done since the winter had taken its toll the past year. So even though we don't like to encourage soliciting and door to door sales people we thought let's give it a go. We have a newborn and a toddler at home and we thought if they were willing to come to our home it could be one thing to check off our to do list. Well, this was a HUGE mistake. I am sorry I ever let these people in our home and wasted our time.
Atlantic remodeling called us on Friday to confirm the appointment. We had set the appointment for 9:00 telling the man that I had an appointment to be at by 10:00 and we were told the estimate would only take approximately 30 minutes. On Saturday they called at 8:00 and started pressing my husband about how much we were looking to spend and when we were looking to start the work. I couldn't understand why they would call an hour before our appointment to ask these questions but my husband spoke to them. At 9:00 a "project coordinator", Adam Edwards, showed up at our home. We were impressed that he was on time and seemed ready to show us samples and give us information. At 9:40 I handed off my newborn to my husband, apologized to Adam and excused myself from the meeting. The "project coordinator' began to throw a temper tantrum much like my three year old would when he doesn't get his way. He started in that I HAD to be there. They wouldn't give an estimate unless we were both there. WHAT? He then asked us for a home phone to call his "boss." He yelled in the phone that this wasn't going to work that I was running out on him. He then handed MY phone to me so that I could be berated and insulted by his "boss." His boss Jared tried to blame my husband for this saying he had approved the meeting. I got very angry because the estimate that was supposed to last 30 minutes was already up to 45 minutes and the salesman hadn't even taken any measurements yet. We weren't even close to being able to discuss cost. Of course he had asked us at least every other minute how much we were looking to spend. Really? They want us to tell them how much we have to spend? Tell us how much it will cost and we will let you know.
The "boss", Jared told me it is Atlantic Remodeling's policy that both homeowners HAVE to be present because they get a 75% better return call rate. I asked if they could just give the information to my husband and we would review it and discuss it. He told me no and started in on my about how they made accomodations to be at our house on Saturday morning to give us a free estimate and some other stuff about how insensitive I was being. I told him that I had an appointment that I had to keep due to some complications during my pregnancy which had kept me pretty much homebound for 9 months...HE continued to berate me. I finally got annoyed since I was going to be late and threw the phone to my husband.
While I was walking out the front door the salesman slammed his books closed and threw them in his bag like a child and he started saying things...I told him if he didn't like how we ran our house to get out of my house. We do not as a policy yell or talk disrespectively in our home and I find it appalling that this company thinks it is appropriate to talk to potential customers this way in their homes and in front of my newborn and three year old child.
What ever happened to the customer is right. Now that I have done some research I see that there are many complaints out there on them. I wish I would have read these before I let them in my home. That is 45 minutes of my life I will never get back. I am just grateful we angered them enough that they left before we wasted anymore time!
Like so many other people on this board I was visited by an Atlantic Remodeling sales person. He was pushy and rude when told no. My sales pitch also lasted over 2 hours and was filled with lots of information which turned out to be false. He also didn't seem to know much about the actual product he was selling. When asked specific questions about the shingles and their colors and specific differences he gave answers that were very thin on details. Stay away from this company, they are pushy and only care about closing sales, not about customers.
Atlantic Salesman quotes extremely excessive price knowing non-acceptance; then follows by asking customer to display company sign and reduces price, still excessive, requiring immediate signature to gain new price.
We needed a new roof and agreed to hear the Atlantic Remodeling sales pitch. The first hour is spent selling us on how great and reputable the company is. Please, Please, Please, do your own research - Better Business Bureau, Internet search on Atlantic Remodeling Reviews/Complaints, etc. Do your homework!!
The next part of the pitch is what is involved in putting on a new roof, and the options available.
Lastly they calculate the price, write it down on paper, fold it in half or turn it upside down and hand it to you. Next they explain that if you agree to sing the contract that day, they will take off 25%.
We sat through the pitch and were told that it would cost north of $4, 000 for an average sized townhouse in Nottingham (Whitemarsh), MD. This was more that we were hoping to spend - we were looking closer to $3, 000.
Mike, the salesman, sat for a moment then asked us to fill out a survey form including why we weren't going to sign the contract that night. Price was the #1 reason (so far...). All of the sudden he remembered the marketing program they had and put on his best dramatic act letting us know that it was a long shot but he may be able to arrange to have the job done at cost in exchange for letting us put up a sign in our yard. He borrowed our phone, after having used his cell phone a couple of times (not sure what this is about, but having read several reviews - this is a recurring practice), called his boss and wouldn't you know it, the marketing program was available - bringing our cost down to about $3, 000.
Next he began to write up the contract, adding 6% sales tax to the cost. (i have checked with the tax dept at my company and neither the materials or labor of this type of job is subject to sales tax!!) There is a clause in the contract that states that in the event that any wood needs to be replaced it would cost $X per foot. When asked about this, he said that most jobs only require 1 or 2 pieces of wood, if any. Since we were getting the job done "at cost" we also had to sign a waiver that forfeited our right to opt out of the contract within 3 days. (BIG MISTAKE - MY FAULT!!)
A couple of weeks later the materials arrived on the neighbor's roof and the workers came a couple of days later. When i arrived at work, i received a call from the operations manager who stated that all of the wood on the roof was rotted and needed to be replaced. This would cost an additional $3, 000!! The job was now going to cost us $6, 000!!! The operations manager said that it was routine to have to replace all of the wood. I told him the salesman said the very rarely did they need any more than 2 sheets. His reply was that he didn't know what the salesman said, but at this point they have to continue due to Maryland code.
When asked about doing the job at cost, he said that since they weren't making much money on the original part of the job, they couldn't offer much of a discount on the wood.
My experience with this company was very poor; i'm left feeling like this is slimeball used-car salesman type company. My recommendation is to do your homework, asks friends/co-workers for recommendations. There have to be better companies out there to deal with. I will NEVER do business with this company again.
Earlier this week "Mitch" stopped by my house to offer me a 'FREE' (good for one year) estimate on home remodeling. I am almost ready (next summer) to remodel the entire exterior of my house, so I made the appointment for Saturday (today) at 9am. David showed up on time, and started a 2 hour spiel on the company, how trustworthy they are, how well priced, etc. You know: the standard sales pitch.
I'm a single parent, I have a 3 year old with a cold, and chose to give a few hours of my time for such an upstanding company (hoping to get my free estimate). The first thing he told me is that they have 'no haggle pricing' and that the quote is the best I will get. The next thing he told me is that ACT NOW, AND WE'LL TAKE 25% OFF!!! So isn't 25% off the best price... I smell b*([email protected]#)&*t!
Next thing I know he is doing me a HUGE favor by asking to use my phone to call his boss. He has an iPhone, I have a samsung that I got free from Verizon because I can't afford an iPhone...
At 10:15 I informed David that I had 45 minutes before I had to get ready for a holiday party. He used persuasion, pleading, "this will only take 10 more minutes", and every other sales technique to make me over an hour late to the party (arguably, I allowed myself to be manipulated into this). I finally told him that I was not comfortable with the situation, and we would have to reschedule further talks at a later time, then pretty much forced him to leave my house. He asked to meet me at 6:30 (putting a damper on my party time), and after MUCH annoyance (and delay) on my part I met him again at 8:00 pm (11 hours after our initial time). Prior to his arrival I had enough time to talk to a few friends, and find this site, read some of the complaints about Atlantic Remodeling, and when he arrived I told him that I wanted more time to decide instead of signing the contract on the same day. I got EVERY line in the book about how great they are, best price, "you can shop till you're blue in the face", then he wanted explanations why I FORCED him to wait around instead of voicing my reluctance in the first place. (I spent all morning expressing my reluctance, including that I could not afford the price until late next year)
In brief I would like to warn everyone about Atlantic Remodeling's brutally agressive sales tactics, sleazy business practice, and manipulative techniques...
Don't get me wrong David, I'm a math whiz! I saw that you cut the size of my house by 3 feet wide, but didn't notice height or width...thus lowering the cost of my quote, and I also noted that additional materials were NOT the $5.00/foot, but by cutting my quote short you were forcing me to pay more for the materials (out of pocket) in the future. You lost your sale because of your actions, not the price, not the terms, not the company. YOU lost this sale! I'll take my $30, 000.00 somewhere else (yes I'll be sending a copy of this to your boss).
Oh, it's also not smart to ask for a copy of my paycheck, and my last tax return, PROMISING to send it back to me on Monday. Are you an identity thief?
DO NOT SIGN THE CONTRACT. it states in plain english that the contract CANNOT be voided. Once you sign they have you locked in, and YOU will suffer if you change your mind.
David, I have already left a message with your supervisor, and will be following up with the BBB. The next time someone tells you not to contact them, don't argue. It only gives me more reason to spread the word about your horrendous practices.
1. Appt scheduled at 9 a.m.; was called the night before as a reminder and again at 8 a.m. that morning, but salesman was still 30 minutes late.
2. I immediately smelled beer on his breath (9:00 a.m.)
3. He began his 'pitch' complaining about the company - "I'm really mad at my company right not" because they made him drive in to the office several miles away and my home is close to where he lives. Very unprofessional.
4. He made an inappropriate racial slur: "If you buy this stuff from Paco off a truck..."
5. Used mild cuss language
6. When I said I wasn't going to sign anything today, and that it bothered me when companies offered a 25% discount only if you sign that day (because if they can afford a 25% discount, they must not be offering the best price), he said it would be a waste of time for him to measure my house then. As others have mentioned, his whole attitude changed.
7. He asked to use my phone and I gave him my land line phone. He tried to make a long distance call on it, but I don't have long distance, which he complained about. Then he asked for my cell phone, and I said, "Don't you have a cell phone?" and he said he did but his was in the truck and it was dead. He then proceeded to call the company and say this was a waste of time and that I was freaked out when he gave me the estimate range ($12, 000 - 31, 000), which I did not do.
8. When he was packing up I asked if he had a business card (because I didn't catch his name and I was pretty sure I wanted to make a complaint), and he would not give me one.
After he left I wondered seriously if he had been casing my house and if the whole thing was a scam.
After several hours of stewing over this, I decided to call the company, because seriously, I'll never recommend them and if it were my company I'd like to know my salespeople are like this, but then I ran across these complaints and realized the company doesn't really care.
I am single and am really uncomfortable knowing this guy knows where I live.
My wife and I just had Atlantic Remodeling install new windows in our home, and to be honest we don't really have anything to complain about. The workers couldn't have been more courteous and they left our home spotless when the work was done. Our biggest complaint about other contractors we used in the past was their lack of professionalism, but that was never an issue with Atlantic. Great experience from start to finish. We definitely recommend them if you're in the Baltimore area.