The complaint has been investigated and
resolved to the customer's satisfactionResolved Resveratrol — stealing money from my bank account
resolved to the customer's satisfaction
I went ahead and ordered the "free" Reseveratrol after reading that it only cost .99 for shipping. There was nothing else to indicate that I wanted to order anything else, and I certainly wasn't interested in that. I used my debit card to pay for the postage. Once the bottle came, there was no packing slip, no way to know how to send it back or contact the company. I set it aside and forgot about it. This weekend I saw a pending charge to my checking account for 87.00 and when I called the bank to inquire about it they told me that I bought something from a specialty store and gave me this number to call and cancel the order, [protected].
The first time I called I was on hold for over ten minutes, and when the young woman answered the phone, she could hardly speak English. Although she was polite to me, I had to have her repeat herself over and over again. In the middle of trying to straighten out the problem the phone went dead, then she came back on, then it went to the automated answering system, back to the young lady, and then went dead for good. The other two times I tried to call back I waited for over twenty minutes, and instead of a customer service rep, I had the weird experience of listening to other customers talking to the service rep, even though they could not hear me, and I couldn't hear the rep! Interestingly enough, they were also trying to get this company to stop charging to their accounts! After a few minutes, the phone went dead again.
Frustrated, I tried to contact the company via e-mail. I found two phone numbers to call, one number was disconnected, the other one, [protected] and it had the same automated messaging system as the first number that I called, and after waiting for over ten minutes, I hung up.
I mistakenly thought that a product connected to Dr. Oz's name would have high professional standards, but I see that he is just like any other person trying to make a fast buck from some poor sap who actually believed that he was on the level. We are in the process of closing our bank account so this company can't steal any more money from my account, and I find myself a little wiser, and sadder.
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