Restorapure AKA Sustaine100 review: Refund of $95.85 1

On January 26, 2022 I purchased two products from Restorapure Cosmetics. Both products arrived in a reasonable amount of time, however the eyedropper in the eye serum was broken and the product was unusable because of glass fragments in the bottle. I called the company at 833-664-0601and was told that a new bottle would be shipped. I waited a few weeks; nothing arrived. I called a second time and was told the same thing.

The next time I called, was on 5/24at 4:10 p.m. I spoke with "James" who assured me that the product was being shipped from the Salt Lake City UT fulfillment center to the warehouse and it would arrive via USPS in a few days. Nothing arrived. I called again on 7/20 and again spoke with "James," who stated that the product would be sent expedited shipping and I would have by the end of the month. I received nothing.

On August 1 at 2:05 p.m. I called and spoke with "Elliott." I explained the situation and requested a refund. After placing me on hold, he came back on the line and offered me TWO bottles of the product. I said that I wasn't interested in the product anymore and requested a refund. He placed me on hold again and came back on the line and said he would send me a partial refund and a bottle of the product. I told him that I wasn't interested. I just wanted a refund. He offered me a partial refund and two bottles of the product. I told him that I would consider it if the money was put into my account immediately. He put me on hold a third time, then came back and said that the gateway to my bank was closed and I would have to call them to have it reopened. I asked him to send me a check, he said that he couldn't do that because "IT HAS BEEN TOO LONG SINCE THE ORDER WAS PLACED!'

The website on my receipt is restorapure.com/support.