RepairClinic
Reviews and Complaints

I placed an order for a furnace flame sensor on Saturday evening. Then called the following day, Sunday, about noon and requested order cancellation. I was told that my request was placed in some kind of lineup and I would receive a message, no matter if my request was successful or not. I did not receive such message, just 24 hours later I received a notification that my order was shipped! My order never appeared on my account page, so the tab Manage your order was useless, so was the tab Track your order. Then, when I called and enquired about return, the representative just hung up on me!

I have had an experience with RepairClinic in the past and it was not a pleasant one. I needed a specific blower fan module for my AC, which was difficult to find. Luckily, RepairClinic had it listed at a good price, so I decided to order it even though the part had not yet arrived to them.

However, things took a turn for the worse when the price of the part changed on their website. It seemed that they had made a mistake in the pricing and did not want to fulfill the order anymore. Instead of contacting me and explaining the situation, they continuously delayed the shipping date every time it was supposed to be shipped.

I called them to inquire about the delay and they assured me that the part was coming. But it was clear that they had no intention of fulfilling the order and were just trying to tire me out. After a month of waiting without any heating in the middle of winter, I had no choice but to cancel the order and get the part from another site.

I was extremely disappointed with the way RepairClinic handled the situation. It was unethical and unprofessional. They could have contacted me and explained the price issue instead of making me waste a month without any heating. I will never do business with them again.

I gotta say, I had a pretty rough experience with RepairClinic. I ordered a part from them on a Saturday, even though I found the same part locally for way cheaper. But, they promised me that I would get the part by Monday afternoon, so I figured it was worth it. Well, come Monday, the part still hadn't arrived and they told me it wouldn't be delivered until Tuesday. I was pretty frustrated, especially since I had to find the part locally anyways.

So, I tried to cancel the order, but they told me it was too late. I asked for a return label, thinking they would cover the cost since they didn't fulfill their promise, but they didn't send me one. I had to call again to ask for a label, and they told me they wouldn't provide it and that the customer service rep I spoke to before shouldn't have promised me anything. I was pretty annoyed, especially since I paid for overnight service.

To make matters worse, they told me they would refund the entire price, including the delivery charge, but that was a lie. I didn't get the full refund I was promised. Overall, I wouldn't recommend RepairClinic to anyone and I definitely won't be doing business with them again.

I gotta say, my experience with RepairClinic was pretty rough. I mean, I've dealt with some frustrating websites before, but this one takes the cake. It all started when I needed to find a replacement part for my washing machine door hook. I scoured the internet for hours, but every diagram was missing the part number I needed. So, I decided to give RepairClinic a call.

Let me tell you, I was on hold for almost 40 minutes before I finally got through to someone. And even then, it wasn't smooth sailing. The lady on the other end was helpful enough, but it took her a while to figure out what part I needed. Eventually, she gave me the part number and I placed my order. I even paid an extra $27.99 for overnight shipping, since I needed the part ASAP.

Well, that was a mistake. I didn't receive the part until 5 days later! And to make matters worse, the part she told me to order didn't even fit my washing machine. Not even close. I was beyond frustrated at this point. I mean, I had already wasted so much time and money on this part, and now I had to start all over again.

So, I contacted RepairClinic to see if I could at least get a refund on the shipping since it was so late and caused me so much trouble. But nope, they weren't having it. They told me that expedited shipping isn't guaranteed through FedEx, and that was that. No refund, no apology, nothing.

Honestly, I've never been treated so poorly by a company before. It's a shame, because I had heard good things about RepairClinic before this whole ordeal. But now, I wouldn't recommend them to anyone. Save yourself the headache and go somewhere else.

I recently purchased a dryer blower fan for my Kenmore Dryer from RepairClinic. I was excited to receive my order by September 6-7, 2016, but unfortunately, the part did not arrive on time. I was disappointed and decided to call their customer service to inquire about the delay. However, my experience with their customer service was not pleasant. They hung up on me three times, which was very frustrating.

I found their customer service to be rude and unhelpful. I requested a refund for my shipping and handling fees, but they refused to do so. The first time I asked for a refund, they hung up on me. The second time, I was put on hold for more than 30 minutes before they hung up on me again. Finally, I was able to speak to someone who told me that the Manager refused to refund my fees, even though they promised to do so without question if there was a shipping issue.

I was not satisfied with their response, so I asked to speak with a Manager higher than his direct Supervisor. However, the third guy hung up on me again. I was very frustrated at this point and decided to call back yet again. Finally, I was given the Supervisors Managers name and contact information. I plan to call her on Monday to see what she may, or may not do.

Overall, my experience with RepairClinic was not a good one. Their customer service was unhelpful and rude, and they did not fulfill their promise to refund my shipping and handling fees. I hope that they will improve their customer service in the future to avoid similar situations.

I recently made a purchase from RepairClinic for a control board for my GE microwave oven. I was pleased to find that the website had the exact model number that I needed and the control board was listed as a replacement. However, when I received the control board and began installing it, I noticed that there were more connections than on my original board. I was confused and frustrated, so I decided to call and speak with a representative.

After explaining my situation, the representative informed me that the company has a 365 day refund policy. I was relieved to hear this, but was disappointed to learn that I would have to pay for the shipping to send the part back for a full refund. Despite this, I decided to go ahead and return the control board.

Unfortunately, when RepairClinic received the control board back, they sent me an email stating that they could not refund any money on the board because it showed scratches on the terminals. I was shocked and upset to hear this, as I had only installed the board briefly to check the connections. Now, I am out almost $200 for a board that is by their definition was new. I am left wondering if the board was actually new or if it was a refurbished part.

To make matters worse, RepairClinic informed me that they would destroy the returned board as they could not resell it. This seems like a waste of resources and money, and it only adds to my frustration with this company.

Overall, I am extremely disappointed with my experience with RepairClinic. I would not recommend this company to anyone, as I feel that they are a total fraud. It is important to do your research and read reviews before making a purchase from any company, and I wish I had done so before buying from RepairClinic.

So, I had a problem with my A/C and I found RepairClinic.com online. I thought the problem was the condenser, so I ordered one from their website. After about five hours, I was talking to a friend who knew a lot about HVAC and he told me that the problem was actually the fan motor. So, I decided to return the condenser and buy the motor from RepairClinic.com.

When I called them to ask about returning the condenser, I was greeted by a young woman who seemed to have a lot of attitude and was chewing gum. She told me that there was no way that FedEx would take the package back. I was a bit frustrated, but I decided to call back and ask if they had the motor in stock. After waiting on hold for about ten minutes, someone picked up the phone and then hung up on me. I was really annoyed at this point.

I decided to call FedEx to see if they could help me with the return. They gave me a confirmation number and I called RepairClinic.com back to give them the number. The woman who answered the phone seemed like I was bothering her and didn't seem to care about my problem.

Overall, I was really disappointed with the customer service at RepairClinic.com. The woman who answered the phone was rude and unhelpful, and the person who hung up on me was really frustrating. I don't think I'll be doing business with them again.

Repair Clinic is a company that I would not recommend to anyone. They have caused me a lot of trouble and I am not the only one. I ordered a control knob for my AC unit in October of last year and I still have not received it. I received an email today, March 23rd, 2023, stating that my package would be delayed yet again. This is unacceptable. The email stated that my package would be delayed until May 2nd, 2023, but it had already been pushed to April 4th, 2023. This is not the first time that they have delayed my package. They have been doing this for months now.

The worst part is that they have my credit card information. I am worried that they will use it for fraudulent activities. I have already had scam activity on my card and I do not want to go through that again. I am not the only one who has had this problem. Many people have complained about Repair Clinic and their shady practices. They are playing a dangerous game and they will eventually get caught.

I am very disappointed with Repair Clinic. They have caused me a lot of stress and I do not appreciate it. I will not be doing business with them again and I would advise others to do the same. If you have already done business with them, I suggest that you keep a close eye on your credit card statements. They cannot be trusted. Every dog has its day and Repair Clinic will get what is coming to them.

I recently made a purchase on repairclinic.com for an icemaker kit for my refrigerator. The delivery was prompt and I was excited to install it. However, when I opened the box, I noticed that there were two identical wiring harnesses instead of the two different ones that were supposed to be included. I tried to make it work, but unfortunately, it didn't fit.

I contacted repairclinic.com and they informed me that they were waiting for parts from the distributor. I waited patiently for over two months, but my repeated emails were ignored. I tried calling and chatting with them, but it was of no use. I was disappointed with their customer service and felt like I was being strung along.

Eventually, I found the same kit in stock on another website and ordered it. It arrived within two days and had the correct parts. After more than two months of waiting, I finally had ice again.

Although repairclinic.com refunded my purchase price, they did not reimburse me for the return postage, even though the problem was their fault. I was disappointed with their lack of accountability and felt like they didn't value my business.

Overall, I had a negative experience with repairclinic.com and I will not be doing business with them again. I hope that they can improve their customer service and take responsibility for their mistakes in the future.

This company, RepairClinic, is not the best company to deal with when it comes to customer service. I spent a lot of time on the phone with them before I bought the products I needed for my stove. I asked them about the return policy many times, and they told me that I had a whole year to return the items if I needed to. They never mentioned anything about not being able to open the package. I thought that was a pretty good deal, so I went ahead and bought the parts I needed.

Unfortunately, when I got the parts, they didn't work. I was really disappointed, but I figured I could just return them and get my money back. I sent the items back, but then I got a message from RepairClinic saying that they couldn't accept the return because the items had been opened and installed. I was really surprised because they never told me that before. I had to pay $30 to ship the items back, and now I'm stuck with them.

I'm really upset about this whole situation. I spent $300 on these parts, and now I can't even use them. I've been trying to get a refund, but RepairClinic is refusing to give me one. I think their return policy is really unfair, and I want other people to know about it. It's not right that they can sell you something that doesn't work and then refuse to take it back. I hope RepairClinic wakes up and realizes that they're going to lose customers if they keep treating people like this.

I gotta say, I'm pretty disappointed with RepairClinic. I ordered a fan for the upper oven of my double wall oven, and I made sure to double-check the part number and SKU on their website before making the purchase. But when the fan arrived, I quickly realized that it was actually meant for the lower oven - it just didn't fit in the upper oven at all.

I was pretty frustrated, but I figured it wouldn't be a big deal to return the fan and get a refund. Unfortunately, that's not how things went down. RepairClinic refused to accept the return, claiming that I had already tried to install the fan and therefore it was against their policy to take it back. I tried to explain that the issue was with their website, which had clearly listed the fan as the correct part for the upper oven, but they didn't seem to care.

So now I'm out $125 for the fan and an additional $20 for shipping on the return. And to make matters worse, RepairClinic still has the fan and I have nothing to show for it. I'm really disappointed with how this whole situation was handled - it feels like RepairClinic just didn't want to take responsibility for their mistake.

Overall, I don't think I'll be using RepairClinic again in the future. It's one thing to make a mistake, but it's another thing entirely to refuse to make things right when the mistake is pointed out. I think a good company is one that can handle things going wrong and still treat their customers with respect and fairness, and unfortunately that's not what I experienced with RepairClinic.

They made a mistake and sent me the wrong part and I had to pay for return shipping, out $28.00 this is wrong.

Order Number #[protected]-399933

Drag Link Ball Joint

Genuine OEM Part # [protected] | RC Item # 1926090

I got wrong parts from them three times. This is not funny. I would understand if it happened just once, but they keep screwing it up. My first order was delivered on time by express delivery, but with wrong parts. I contacted them and they agreed to send me the right order. When I got it n
a week, the order was wrong again. And again I called them being angry and was promised to get the right order next time. Guess what happened. What's wrong with you, folks? What the hell is going wrong inside your heads? Will this ever end?

I bought condenser and possible that it was defective. I contacted the rep from www.repairclinic.com and asked to provide some parts for me. I paid them money and waited for the news about the delivery and the whole order. But these guys scammed me. They haven’t sent info, after 5 days I understood that I wouldn’t get the order. They didn’t reply to my emails. The website didn’t contain any other info, so I lost all hopes to get my money back. Stay away from this company.

This is an on-line site that sells appliance parts. They delivered the right stuff, in a timely manner. However, they also transferred my credit card number to "WLI*RESERVATIONSREWARDS [protected] CT" which began making monthly $10 charges to my credit card for some sort of alleged service. RepairClinic admits they did this, claims I ordered the service.