RealReal review: Selling fake jewelry items 1

I purchased a diamond heart necklace from RealReal in February 2020

value was estimated at $2180.00, I paid $ 725.00 when I purchased it.

I decided to send it to the Real Real to reconsign in June 2022

I was advised that they were not accepting the necklace because it was

synthetic diamonds! I called and stated that it was sold to me as real and I had the valuation report that they had provided when they sold the necklace to me.

I was advised they would look at it again. Next I hear they have accepted the necklace and will put up for sale.

I have checked several times and it kept saying coming soon. I checked yesterday and was the same "coming soon"

Today I get a notice that it was sold! I called and asked to see a picture of the necklace and description of it. I was advised the necklace was sold and that they did not have a picture of it.

I then went on the computer to speak with a virtual member of Real Real who transfered me to a real person. I was advised the necklace had been LOST

Real Real was buying it from me, taking their comission out and at a 20% discount . I advised them the prie of about $ 300. was much to low and I wanted my purchase price back of $ 725. as obviously the diamonds were not

real and they are covering up . The refuse to give me full compensation and

say the necklace is lost.