I am renting a home for $2,700 I am somehow being charged $2,737.50. When I asked the property manager what the extra $37.50 fee was he said it was for a "benefits package". I did not authorize this charge it is no where identified I will be charged this fee. I asked him to remove the charges and he said he would not but will not charge me in the future. I have not received any of these "benefits" of this charge and was billed twice. He has a serious attitude problem and I put in service calls, requests through the online portal for two weeks as my household became ill from mold. I had to pay for a mold test ($324) and he claims to have emailed me when he did not about it. I moved into the home that was not cleaned and made my family sick. This has been a complete nightmare and time consuming constantly following up with trying to get a response out of him. Finally it was determined once he also got a mold test done that there was mold. I was unable to stay at the house for at least half of August because the mold was making me sick.
Real Property Management Empire
2238 Lithia Center Ln
Valrico, FL 33596
Property Manager/Owner Dale Sparks
[protected]
Desired outcome: credit for the unauthorized charges $75, mold test $324, half months rent ($90 a day) $1,350 and professionalism moving forward.