The complaint has been investigated and
resolved to the customer's satisfactionResolved Rancho Banderas — Timeshare fraud!
resolved to the customer's satisfaction
We purchased a 3 bedroom timeshare that we bought while vacationing at Rancho Banderas in 2001. Part of the pitch was that 60 months after our purchase, we could submit the sales documentation to a 3rd party they had negotiated with regarding a full refund of the fees. We have followed all the processes, and it turns out the 3rd party has moved with no forwarding address or contact information. Additionally, Rancho Banderas has been of no help to resolve this issue - a program which was supported by the Rancho Banderas development group.