Quality Jet Rooter Inc. review: That the company will no longer engage in such fraudulent billing.

Quality Jet Rooter, Inc:

1. Gave a verbal quote over the phone for hydrojet service in the amount of "$375-$475 depending on access."

2. Had me sign the "Acceptance of Service" paragraph on a document that had NO numbers on it except for a pre-printed "$10.00 fuel fee," and gave me a copy.

3. I asked for a bill and was told the office would contact me. I called the office and spoke to the same person, Vanessa, who gave the quote and let us know when the techs would be on their way. She said the bill was $475 and I paid it over the phone with a credit card.

4. The next day I received an invoice marked "PAID" - $475.00 Flat Fee" - and showing no balance due.

5. One week later, I received a second bill, with a different invoice number, for $725.00 - Flat Fee.

6. I immediately called Vanessa, who said to ignore it.

7. I complained in writing about the double billing and jacked-up second incoice.

8. Incredibly, Danny V. replied, aplogizing for the double billing but claimed the "contract price" was $725.00 and asking for payment.

9. He attached the form I signed after work was completed, to which someone had added "$725.00" in the "Standard rate" column, but no other lines filled in, and no subtotal or total.

10 Most importantly, the lower left section that included a line for a 'contract price" and a line for a customer to sign to agree to a 'contract price' WAS TOTALLY BLANK. Thus, there never was a 'contract price' and the verbal quote was controlling. The emailed $475.00 invoice stamped PAID and showing $0.00 balance due should have been the end of it.

11. As Danny V. failed to respond to my request for an apology and acknowledgment of improper billing, I am making this complaint to try to protect other consumers who, unlike ne, do not have a legal background and who may feel poweless to challenge the improper billng.