Purity Mineral ScienceScam and fraud

C
This review was posted by
a verified customer
Verified customer

I went online to get my kid coins for a computer game. I saw this ad for a free cosmetic product and you just pay the shipping/handling fee. I thought "Cool". Unknowingly, I was charged two weeks later $59.99 on my debit card. Again, today another fee of $29.99 on my debit checking card.

I got really upset and called and said I wanted my money back. They are in the process of shipping out another frickin product without my permission. The scam is that once they get your card info, they keep billing you. When I called, all they said was I would have to take a paper out of the product, put in on the shipping label with a confirmation number to cancel and mail it back. Otherwise, I won't get my money back. Then, it will take 7-10 working days to get my money back into my account. Also, I was told to check with the post office and get the confirmation number from them to make sure it gets delivered to the company. I'm a single mom with an autistic kid and don't have the money to be dealing with scams like these! I'm so outraged.

I called my bank, but it's too late. The money is gone. There's nothing they can do for me. All I was told from the bank was that I could cancel my debit card and get a new in 7-10 working days. How fabulous for me! NOT!!! @!&%!!!

Don't purchase any free products, or just anything from this company. Their number is [protected]. They are in Pennsylvania, but can't for the life of me find their location address.

Responses

  • St
    stacygwold Mar 17, 2012

    What did you end up doing? They did the same to me.

    0 Votes
  • De
    delmy davy Jun 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    when i order the product, they said try it for $1.00 and right away they charge my card for 128.32, which i did not authorize, they never send me an invoice, or receipt or phone number to call them, i wanted to return the product, i dont like it.

    0 Votes
  • Tc
    tchapel Oct 30, 2010

    i tried a trial offer afetr 14 days may card was to be charged 59.99 in less than one week they charged my card a whopping 130.99 and the trial was not even over i cant seem to get any answers from them or acknowlegement that im contacting them...then i see all the complaints on this company i want my money back and even more i want to cancel membership but cant because they wont talk to me...im at my wits ends with this fraudulent company

    0 Votes
  • Ra
    RAGING MAD IN NY Aug 30, 2010

    THIS IS VERY SIMILAR TO ME EXCEPT I DID NOT ORDER THIS PRODUCT. THEY MUST ILLEGALLY GOT MY CARD NUMBER WHEN I WAS ON VACATION. WHEN I CAME HOME A COUPLE DAYS LATER, A PACKAGE APPEARED AT MY HOME . I RETURNED THE PACKAGE BACK TO THE POST TO- RETURN TO SENDER. NOW CUSTOMER F--K--G SERVICE SAID, I DID NOT DO THIS RIGHT, AND MY MONEY WILL NOT BE REFUND BACK TO ME. I HUNG UP!!! VERY UPSET. THIS COMPANY NEEDS TO BE INVESTIGATED ON FRAUD AND STEALING FROM GOOD AMERICAN PEOPLE. THEY NEED TO PAY BACK THE PEOPLE THEY RIPPED OFF, AND GO TO JAIL.

    0 Votes
  • Ma
    Mad in Minnesota May 06, 2010

    I was stupid enough to order from this company and then cancelled the next day, they shipped the product to me, but I refused shipment and they charged me anyway. Customer service won't listen to me and say I did not return it properly, so they won't cancel it. Can anything be done to put them out of business. I don't have the product or my $79.99!!! I am raging mad!!!1111

    0 Votes
  • Ms
    MsJA Apr 24, 2010

    DO NOT order from this company. I had a very similar experience as Cathy in that you cannot get customer service to listen. They charge you for product you do not want or accept. STAY AWAY FROM THEM.

    0 Votes
  • Ms
    MsJA Apr 05, 2010

    When I ordered the product, there was no statement saying it was a trial period where I had to return what I did not use until I hit the send button. Then it was TOO LATE. They called me to confirm I wanted the product and I said NO to two callers and I even emailed them that I did not want the product so do not send. I even received a confirming email. However, they sent me the product which I returned refused and now they tell me it was never sent back and are charging me the trial fees. I am livid and will never again order anything online with a "free" trial. DO NOT DEAL WITH THIS COMPANY!

    0 Votes
  • St
    Stella Spight Mar 18, 2010

    Please reply back...

    0 Votes
  • St
    Stella Spight Mar 18, 2010

    Hi,

    My name is Stella Spight, i live in New Albany, Ms. I have tried calling this number several times and also had my Banker called, [protected]. The recording keeps playing a message that at this, time their busy and you can reached them online at their Website. This Company has taken almost $143.96 dollars out my Checking Acct. I only order a Free trial for a $1.oo and they added tax and shipping total to be $6.99. I have never received any other product from this Company. I am also writing the Credit Bureau and explaining this scam, that this Company has been going on, by ripping off, Customers.


    Sincerely,

    Stella Spight

    0 Votes
  • Au
    AussieJohnAct Dec 18, 2009

    NSW cop with pistol robs us -- Police Commissioner Andrew Scipione employs armed robber criminal
    Leslie Charles Gilroy NSW Police Officer criminal NSW cop (employee of Andrew Phillip Scipione the Commissioner of the New South Wales Police Force) armed with a pistol, in company with other criminals
    Lloyd Stephen Ganzerla NSW
    Belinda Jane Ganzerla (nee Keuning) NSW
    Eugene Cleveland Ganzerla NSW
    Tracy Anne Ganzerla (nee Payne) NSW
    Joan Margaret Ganzerla (nee Newman) NSW
    Ronald John and Barry Smith (ex Harden NSW area)
    Gemma Reid-Newman-Hunter-McManus (she is always using different names)
    ALL the above criminals robbed my wife and I
    see the whole story here
    http://austlawpublish.com/forum/viewforum.php?f=2

    0 Votes
  • Ky
    kyiden Dec 18, 2009

    My friend order this using my card and they told it gonna cost only $1 and they charged 599. Oo for it. M not working n she doesnt live here. I am struck in between. I tried to call them back abt it but they said it done. I cant do anything. Can some one help me how can i return that packed and how will i get refund. Plz plz.. I think im gonna case it to court and finish dis company. Cos they r cheating poor and innocence people.

    Its for all my frnds.. Plz dont believe in all these stuff.. Its all fraud. I have learned a gud lesson.

    0 Votes
  • La
    laticia jones Sep 16, 2009

    i just recieved the product didnt have time to cancel or send back now they will not take it back and with no warning they sent it to a credit agency (equidata) and they told me that i was responsible for the product and i cant even send it back

    0 Votes
  • Ma
    marjansar Aug 08, 2009

    I perched one trial sample of their product and now they have sent another months billing to collections. I called them right after I received the package in 6/09 and they are now trying to get more money from me by sending it to collections. I called them and cancelled!

    0 Votes
  • La
    laura Mar 27, 2009

    i also agree its a rip off. they signed me up for a membership when all i wanted to do is try the product. i notified them about this a tried to me it sound i did not read the ad completely. well their wrong. i contacted my debit card and informed them to block them from taking anymore money. what can we do to them.

    0 Votes
  • Sh
    Sharday Mar 11, 2009

    When you sign up you have to agree to the "Terms and Conditions". If you read the terms it states very clearly in the first paragraph that what you are going to receive is a two month supply of the product that you are given a trial period to test. If you were charged $69.95, then you either didn't call within your trial period, or you said you were going to return it, and you never did. The terms are very clear and are written in industry standard font. The customer service representative was correct in saying it tells you three different times. You are able to view them when you sign up, they are then emailed to you when you submit the order, and they are also placed in the package that is shipped to you. My advice would be that if you are going to put your credit card information on the internet, then take a look at what you are signing up for. Most companies have Terms on their site, it is just up to the customer to take the time to read them.

    0 Votes
  • Ka
    Kathy Ellenberger Feb 27, 2009

    I bought a $1 plus $2.95 shipping and handling "Trial kit worth $145" of Mineral Science make up. On the order they are only $75 for a two month supply.
    I was charged $69.95 on my credit card and have not received any more packages of it. It did not say on the ad that you were signed up for the autoship until after I ordered it but they say we were told 3 different times. This was deceptive and tricky and they know it.

    0 Votes
  • Wa
    Wanda Feb 23, 2009

    I sent back my unopened box with required RMA #. My tracking # says they recieved it, but they say not so. So I was charged $69.95 for something I never opened. They refuse to work w/me. Saying to prove to them. I have but they insist the pkg. didn't arrive. How much money are they making on box. They can repackage it to send off. And once again charge $69.95. I thought this was a good company to order from. But apprently just a bunch of greedy crooks. I have tried to call, but like others am ulnable to get thru. I've e-mailed them 4 times. Still they say it is my responsiblity to prove it got there. I did. So were is my refund?! I will tell everyone I can not to order from them.

    0 Votes
  • Ka
    Katherine Feb 09, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I recently cancelled my debit card so they can't charge me. I had sent the trial back with the RMA number as they told me. Some C/S have told me that I am lying and the package never got there (tracking said it did) and others have said that it arrived but they refuse to process it because it was marked "RETURN TO SENDER".

    I am not going to let them get my money. I cancelled the debit card, so when they go to charge me, they won't be able to get anything. HA.

    0 Votes
  • De
    deborah smith Dec 22, 2008

    i want this order cancelled now

    0 Votes
  • De
    deborah smith Dec 22, 2008

    no makeup was in the containers

    0 Votes
  • De
    Debia64 Dec 21, 2008

    You cannot go to this website and you must have a return number to return their product. They say nothing about billing your credit card 69.95 at the end of the 14 day trial period. You also cannot get them on the telephone when you try and call.

    0 Votes
  • Ve
    venessa ortiz Nov 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just barley yesterday for the first time was on their website.i have odered other products from other mineral compaines with no hassles really. i thought i was getting the deal of a life time and am kinda scard they will keep charging my card and the funny part is that i used my moms card and if the card is charged for anything i will be responsible for paying . i havent recieved their product yet . is the makeup any good? what should i do ? pay the $ qand keep the product and cancel any futher puchases though them im so confused .

    0 Votes
  • An
    anne tissera Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I rcvd a trail package and sent it back. Unfortunately, the package seems to have got lost in transit. The c/s agent, Melissa I spoke to was extremely rude...result, they have taken money off my account. advice - do not buy this product, it is absolutely not what they say it is and the service is horrendous.

    0 Votes
  • Ke
    Kelly Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I spoke with Colleen Papst from Purity whatever place and complained about this and never getting a package. I asked her to confirm who in my household signed for a package (I live alone so it was a trick question) she stated that no one has to sign for it. I said oh that's convenient. She said I have to deal with my bank. I am but I think she is still a pathetic excuse for a business person.

    0 Votes
  • Ed
    Edna Stafford Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This WC Value Plus, Purity Makeup, is a scam, rip off bunch of jail birds on the loose, useing our money to make themselfs fat or RICH need to be in prison .I get a fixed income, I depend on it to pay bills.I call the cheating prison rats & told them to cancle me out in 3 days, their makeup casued me & my sister rash, which they were informed of.Oh don'ta use the girl said, I will send you return label & you will not be charged. B-S I never got a label, so I called again, I was told you not begin charged, trash it.Sure $ 59.99 came out of my bank, which I was promisb;e to be returned. ( NOT) I waited not thinking to much about it unitl i was haveing to much money in my count disappear.And guess what folks it all narrow down to this Company also watch for what they call Gleam & Glam same bunch of contacts with Purity Makeup..WC Value Plus Funsource taking $ 19.95 a month.we no more .This is the end.They need WC Value Plus-v Purity makeup to use in jail & I want my money & justice served.I feel raped by a Company.Lets stop it now .The low down money sucking prison awaiting Co.like this needs stoped.I will never use the internet to buy nothing.& samples
    stuff them in your aching --------.Edna

    0 Votes
  • Sa
    Samael Jun 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I think we have to ride that horse because now is the perfect time.
    http://www.yissum.co.il/

    0 Votes
  • Ba
    BARBARA ANDERSON Apr 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    yes their site does not come up for ever, I tried calling and lines were full you would need to call back. I just received my order unaware about the scam. went on line when i realized you had to pay $60 and it keeps on coming. Only signed up for trial and you know the rest.

    0 Votes
  • Pe
    Peggy Allen Apr 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Isn't there something we all can do about this company? I am sick of no answers. This is a crime and it just keeps happening.

    1 Votes
  • Tr
    trish harling Mar 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i also never agreed to any other purchase other than the sample...i called once i recieved the package to cancel membership due to the makeup being too light for my complexion..i ASSUMED the membership was canceled but this past weekend while i was at the pharmacy getting a prescription filled for my asthmatic daughter and i had insufficient funds due to mineralscience debiting my card for 60.99. needless to say no prescription was filled...and lets not talk about trying to reach these people!!!

    0 Votes
  • Ca
    Cathy Mason Mar 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Inever agreed to pay anything other than the dollar plus shipping for a sample. Lo and behold, 59.95 came out of my bank and I can NEVER get anyone on the phone to cancel this garbage.

    0 Votes
  • Al
    aleta Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    PEOPLE YOU NEED TO FIGHT BACK!!Starting with your bank.I was charged 59.99and another29.99 no product received, thank god for this companies totally bad reputation and thanks to all the information I was able to find my bank had no problems refunding my money, TRY IT!!

    0 Votes
  • Ca
    CATHY SCHIRMER Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ALSO GOT RIPPED OFF. I GOT THE $59.99 CHARGE OF COURSE, BUT I NEVER RECEIVED PACAKAGE. IT WAS SCANNED ON MARCH1 BY THE POST OFFICE, BUT I NEVER GOT IT. I DONT KNOW IF SOMEONE TOOK IT OFF MY PORCH OR WHAT. I TOLD THE GIRL THAT AND SHE KEPT STATING THAT I NEEDED TO TAKE IT UP WITH THE POST OFFICE. I WORKED DELIVERING MAIL FOR 20 YEARS. THERE IS OTHING THE PO CAN DO. THEY HAVE DONE THIER JOB SCANEED IT DELIVERED. I STATED I WASNTED A REFUND WHICH SHE REFUSED. I NEVER RAISED MY VOICE AND I ASKED FOR SOMEONE OVER HER WHICH SHE KEPT REFUSING. I THEN ASKED WHAT WAS HER NAME AGAIN? SEH WOULD NOT ANSWER I ASKED HER THRESS TIMES AND THEN SHE HUNG UP AND NOW I CANT GET BACK TROUGH. I AM GOING TO THE BANK TO DISPUTE THE CHARGE TODAY.

    1 Votes
  • Ta
    Tami Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Very Misleading! Do not purchase no matter how good it sounds. Very hard to find website or way to contact. Very little help in doing so.

    0 Votes
  • Valerie Mar 07, 2008

    I wanted to try the makeup but simply felt strange after making the purchase. So I immediately sent an email asking to cancel the order with no response, the following day I tried calling them to cancel the order over 15 times in one day and the phone is busy, they put you on hold or hang up on you. I sent another email with no response and tried calling the next day over 10 times with the same results. I then canceled my credit card because I am afraid they will keep charging me for money I don't have. After having this happened to me I now see all the reports of Fraud against this company and I am very concerned now.

    0 Votes
  • Ch
    Chong Khang Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with these complaints because my sister fell into this trap also. All she wanted was a nintendo wii, but all she got was misleading information from this so called, "Purity Mineral Science," and the amount of 59.99 taken out of her account. Even though we may not be able to get our money back from these scams, but hopefully we will all learn from our greed on trying to receive free stuff.

    0 Votes
  • Sh
    Shawn Tracy Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They also took 59.99 out of my account and I also called thier company and they hung up on me!
    What are we supposed to do about sittuations like these?

    0 Votes
  • Er
    ERIN TYTKO Feb 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company has taken 59.99 out of my account and not given the money back. I have now e-mail them 4 times. There phone number given does not work at all. The phone either rings busy or tells you to wait for a agent and then hangs up. I am now disputing with my bank because no one in purity...

    0 Votes

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