A Complain to whom it may concern :-
During my visit to Gezeret el Arab Street branch . I was the second one standing in the Queue waiting since around 15- 20 minutes to buy one item . This was around 5: 15 pm Wednesday August 2013 . And when My turn came Suddenly The Cashier staff decided to close the cashier and he shifted to the other " Empty " one beside him . and when i tried to give the Item to the shifted one from my place . he was so Arrogant and ٍRude and He wanted me to get back to the end of the New suddenly Formed Queue that was actually formed by the people who were just standing behind me . and when i told him . am here since 20 minutes waiting and now this is my turn he replied in an arrogant way and told me if you want to wait here then wait till he opens the cashier again . So i Left the Piece and Decided to leave . And will send an Escalate This situation by sending an official Complain email to Pull and Bear International So they can deal and Know How Staff are selected in Egypt and How they are Trained to deal with customers . And Of course all my Friends Circle and colleagues will get to know this message .
Thank you .
The complaint has been investigated and resolved to the customer’s satisfaction.