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URGENT WARNING: DO NOT HIRE THESE MOVERS
Pronto ended up charging us more than 11K above our original quote, even as we were fully transparent and upfront about our city location and our belongings (two walkthroughs provided identical cubic foot estimates prior to move day when the foreman arrived and insisted we had significantly more). They engaged in deceptive pricing, springing price increases on us when we had no other recourse.
Customer service was not responsive, as many of our questions were ignored or ultimately responded to unprofessionally. There was also high staff turnover with no notice from the company of when our contact persons either quit or were terminated.
Pronto was also careless with our house and our belongings. The process to make claims on destroyed items and damage to our home was a sham process as well. The process was unnecessarily lengthy and provided a fraction of the compensation needed to cover our losses. In order to receive the check, you are required to sign a document preventing you from disparaging Pronto on Yelp or any other website. We decided to forego the check as it was more more important to us to warn the public about our experience.
I wished I had done more work to read reviews on this company rather than relying on the vetting from Home Advisor. I encourage anyone reviewing this to also check our their BBB rating. I have had three previous cross country moves with other companies without incident, not paying a dollar over the original contract quote, and having my belongings arrive on agreed upon date and in good condition.
We had negative experiences with Pronto at every step after we signed the contract.
