I called Verizon to tell them that the free weekend of movies had expired and we were still getting them. Rep told me that they would stop at midnight that day, Monday. She then asked if we were going to stay in our house for 2 more years and I replied yes. She told me to go to page 3 of my bill and went over it line by line..we have quad pay and the total is $144 per month. She said with a 2 year commitment she would reduce our bill to $129 per mo. PLUS send us a $120 gift card, increase the internet speed to 35/35 and include free showtime 8 channels and 4 other free movie channels. This sounded great and I agreed. She said she would send a confirmation email and I went on their computer to agree to the changes, which, thinking back, were vague and didn't cover the above details. When the email arrived there was only reference to triple play and we have quad play. I called and spoke with supervisor 1 day later and she advised me that our cell wasn't included in the offer? We get every movie channel that Verizon offers which we didn't before ( not even on the free weekend) and the supervisor who gave me her name and number won't even call back when I leave message. I emailed her supervisor for the Western Region and received an email that simply stated " I've got it". That's it. They've got me for the time being. I don't know how much anything is going to cost but I do know that there's a $230 early termination fee which I'll be happy to pay to get away from this company. I guess I'll pay the extra for a couple of months and my wife can watch the movies. Also we'll wait for their gift card if it in fact even exists...which will make it cheaper to exit their company. The best way to deal with unscrupulous companies is to take your business elsewhere. Verizon will lose our business due to bait and switch tactics and lying to the customer. Very poor sales training.
