On August 28, 2017 I contacted Iolo Technologies for support of my System Mechanics software which the PC protection was not functioning as described. I informed the technician of the problem of the system error due to the software not performing such as optimizing, cleaning, checking for viruses and other vital security issues. The technician performed a remote control access and supposedly clean up problems as he said he performed. The technician was from Iolo Premium Services and he said to call back in 30 days if any more problems occur and would have to escalate the problem to the Microsoft Certified team to fix the problems that have occurred.
After two days of my computer not performing due to System Mechanics software not installed due to technician uninstalling the software and not reinstalling the software.
After a week of not contact from any representative from Iolo Premium Services. I contacted them to informed on my case # [protected] as the issue was still not resolved and it needed attention. While speaking to the technician, the technician said she would take of the issue and I had nothing to worry about ..
Well the representative took remote access of my computer session number # [protected] and he indicated that the first was not from the premium services and I provided the rep with his ID of [protected] password 5513. He stated he would perform necessary clean up procedures and he would contact me when he was completed. I watched him perform very few any procedures to resolve my computer issues. I then contacted technical support and informed the rep of the issue of the technician not performing according what he promised to do as to clean up my computer issues and to reinstall my System Mechanics ..While discussing the issues with the reps, I was under the impression that I had purchased the System Mechanics Pro version and was informed that it was the standard and I know the customer service stated when I renewed my subscription that he version was the pro version which I know was know i renewed the professional version.
The customer service reps have not performed any performance issues as promised as they have described as to clean up my system and for the performance to be like and new system. I had to argue in a professional manner and they continue to insist that I have not had not premium service performed on my computer and I even provided the reps with that technicians the ID of the premium service rep and password.
On September 07 at 1:00PM EST, I again contacted the technicians to have something done with my system mechanics related software issues and for a rep/technician to reinstall my software and for my computer to perform like the system should perform as the the company states for the software to perform computer related clean up performance issues.
I am currently using another computer as my computer is not performing as fast as it should and infected with serious computer related viruses because System Mechanics software caused the issues as the software not reinstalled as promised and the software not performing as described.
I have had four techs attempt to remote control my system and once the have reviewed my case, they do not perform as promise.
