Purchased High speed Internet from Mediacom promised 50/5 in contract, it is going on 5 months now and we have less then 20% speed promised. First service of problem after installation took 8 weeks. The problem was fixed for one week. We are now on 2nd month of less then 15% speed promised. Systems can not work, phones will not work.
If we ran our business as they did we would have no cleints. Must be nice to have monopolies! I strongly recommend to all not to partner with Mediacom for any service.
It just so happens that their offices (for service dispatch is right next door to our warehouses/offices. The workers get in at 7 to 7:30am, most drivers do not leave until 9:30am. They are all back in the barn by 2-3pm. To be fair, you can sometimes find one or two trucks still around with service people, but they all have a very short day and I can see why we all can not get service.
Back to our problems. It appears that none of the service techs or managers can figure out our problem. They are aware of it, but I guess do not have the knowledge, tools or ability to fix it. The truth is, I do not think any of them even care to fix the issues at hand. Oh, did I tell you they are all part of a union - guarenteed job regardless of their ability to function at it...
