I've got the best "horrific" story about Jared Jewelers. I had a mens custom wedding ring ordered. Pictures, stone sizing, stone clarity, stone color, gold type and turnaround time were all negotiated at the store with more than one person one being the manager. I was asked to pay an additional $300.00 to insure that I get my ring before my wedding date. I did in fact get the ring but the stones were not what was ordered and it wasn't even polished nicely. Jared Jewelers attemped to scam me with some garbage diamonds which weren't the correct color nor clarity. When I came back from the wedding I gave Jared the ring so that they could correct the situation. Two weeks went by and I was told come pick up the completed ring. I drove another hour to get my ring "again" to find out that they had the incorrect stones and had to re-order. Two more weeks went by, I was told to pick up the ring again. When I arrived I was given the ring, observed the stones under the microscope and realized the same old, incorrect stones were still in place? The new stones that came in were too small this time but yet I was told everything was corrected? Two more weeks have gone by and I still don't have a ring and nobody knows anything at all. I've called customer service and the merchandise department and all they do is contact the same idiots who know nothing about custom jewelry nor do they know how to manage. What a scam!
