Please note the management of this business has changed hands as of March of 2012, therefore, we cannot comment to the specifics of the above complaint. We, the new management, take all complaints and customer service issues seriously and apologize for any historical issues the above customer may have had. Please note, the site has processed thousands of orders in the past decade and has a sterling reputation for customer service. This complaint is the only one logged in years of operation both with the previous or current management. We appreciate the opportunity to serve all customers and appreciate your feedback. - Management, Onlinebridalstore.com
Per the above, while I responded to the above on behalf on Onlinebridalstore.com, it appears that your complaint is against another company altogether, bridalonlinestore.com, which is now www.romantigowns.com. We have NO affiliation with them at all. I want to make this clear so there is no confusion.
