I have problems from day 1. The tv freezes and skip.The available times for service are while I work. The communication between departments is zero and if they note accounts no one reads the notes. I know I have spent at least ten hours of my life on hold. For example this evening my phone reads 1 hour and 2 mins. The services that were purchased are still not operating eg. viewing recorded programs in every room. Tonight 2 of the tvs do not work. I am on hold with the phone number provided on the non working tv. There have been four tecs to my home since June 22 and when I call in the recording recognizes that I have made multiple phone calls..I must admit tat last week A tec was scheduled to come to my home at 6:30...too bad he called while I was working and didn't let me know the appointment had been canceled. I called and got through and was assured the next evening a tec would be here. I had a message that he would be here around 3:30. Too bad I wasn't home from work yet. I thought this was a communication company. No one has called...Customer service is not a high point in the company... The product Fioptics needs a lot of work. My advice is stay with whatever company you have and far away from Fioptics. If yo want to hear the same BS over and over just call customer service. Apparently they are all told to say the same things and can't think outside the box. I have asked if they note the accounts... the next problem is that if the accounts are noted no one reads the notes. I have spoke to reps, tecs, supervisors and more. My tv still does not work and no one is listening! I got a bill for my first mo service and that was suppose to be free, I was told to contact the sales person.UGH...If you are reading this understand I just can't explain ALL the mishaps that have occurred. I have not had 1 week of good service.
