You know guys this is coming from someone who owned a store and closed it down, the public needs to inform themselves a bit better about how retail works, store owners do not manufacture the product and can only go on the assurances of the suppliers, if a supplier does not want to honor a warranty or a claim a store owner can not take the hit, that is where brand pre purchase research must be done by the consumer. Store owners have to deal with an incredible amount of overhead to bring these products to the public at potentially what can be substantial losses, therefore it is always important that you do your research prior to spending the money. The only other way that you can get the product is by going directly to the manufacturer and avoid having a display room with people to provide service and therefore when something goes bad take it up with the manufacturer. Don't mean to sharp about this but ignorance is not an excuse.
