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I have spoke to at least six representatives over a month period. I have used Comwave for about 2 years. Every request to cancel my account which I do not need is answered the same. A technical representative will call me. Usually it is said they will call the next day or in a couple days. I have never gotten a call. It is not good business to be involved with a company that does not follow it, s customers requests. And technically Comwave owes me money for continuing to charge me a service I do not utilize.