I experienced a similar situation. Was told inaccurate information by two representatives and when I asked to speak to a supervisor and expressed my frustration, he hung up on me. I don't know who to contact because I don't feel that anyone at Orbitz cares if I use their site again. If anyone has had success contacting anyone who seems interested in resolving these types of issues, I would be interested in going into details, but it seems like a waste of time and energy to go through the details again with another person who apologizes for not being able to do anything to help and simply hangs up when told that inaccurate information has been given. Very unprofessional and discouraging!