Terrible experience. The tech, who mentioned he had only been on the job for 2 weeks came to our home on April 14th to install the service at 9am. After messing around until nearly 5pm with no results he finally called for help after telling us that our phone line connection from the box to the house was bad and he would have to have someone else come dig it up and replace it. Two other techs arrived and proceeded to finally get the service operational after fixing the mistakes the original tech made...had nothing to do with the phone cable from the street box to our home. It was raining outside and during the time they were in and out of our home they did not bother to wipe their feet and tracked mud all through the living room carpet...I let it go and was just glad to have them out of our home since it had taken the entire day to get the service operational. They had to exchange one cable box due to the optical audio sound did not work. Also, I did notice that the tech installing our cable box to the TV ran through the setup really quickly and I caught that it was set to 720 instead of 1080. I asked him about this and he said to "not worry about it". Now wait a minute, we paid for 1080 signal and that was one of the selling points of this service. I got online and found the codes to get into the box setup and fixed it myself. Now...the next day all is well until mid afternoon when the TV starts freezing and skipping. Called support, which by the way is outsourced to some foreign country, and was told to reset the box which I had already done multiple times to no avail. They said they'd send a tech out...the guy came and tested everything and said he could find no problem. Came in and did a factory reset on the cable box and again, it defaults to 720. I left it alone this time. An hour later the same problem, freezing/skipping TV signal. We called once again, had a tech out the next day, could not find anything wrong. Keep in mind that we are using a brand new HDMI cable from the box to our HD TV which had no problems with our previous provider. Finally we got fed up and decided to terminate the service and return to our previous carrier. We could not get anyone to come get the equipment so we had to take our own time to drive it to the Cincinnati bell store to return it. Now they are attempting to charge us $15 for the 3 days we had the service that never did work...ridiculous...one of the worst experiences we have encountered in quite some time from any company.
