Like many others here I wish I read the reviews before ordering a $640.00 LV bag. Now I am out $640.00. Ordered the bag in 12/2012 got it within 7 days, returned it with certification of delivery 3 days later...it is April 2012 and still no refund. I cannot get anyone on the phone bc it is some weird recording, no email return responses either, no surprise. I originally spoke to someone to get a return RA, they were polite and professional...all FAKE. They just wanted the stinky, gross bag back or NOT and you off the phone. Could never reach anyone after that. They will get what they deserve eventually. I learned a $640 lesson. If it's too good to be true, it probably isn't.
Okay, still $640.00 bothered, so on a whim I called hautelilo and pressed sales. To my surprised someone answered and hung up on me before giving me the date they refunded my cc#. So, I called back and was told I was refunded back on on Feb22 and to call my cc company if I didn't get it. So I am on the phone right now with Mastercard and they indeed will be refunding my card and investigating this company. Thank goodness I filed away the tracking #, delivery shipping info, sales receipts and confirmation of delivery. Well, I am glad again to fall on this site or I would have never called Hautelilo today or my cc#.
FYI - MAKE SURE ALL RETURNS ARE CERTIFIED, MAKES IT EASIER FOR CC# TO track and credit you back your $$$.
