FEEDBACK
CATEGORY: Repair Service
COMMENTS:
This is to express my disappointment to your ineffective customer/repair support services. I bought a laptop unit last March 10, 2011 from Cyberzone SM City North EDSA. December 8 of the same year, the unit broke so I brought it the same day to the store where I bought it for repair since it was still covered under the 1 year parts and service warranty. The store staff told me that the unit may have problems with the power supply socket and also told me to come back after 2-3 weeks. December 19, the store staff called me telling that the MSI service centered sent them an email stating that my unit had "moist part" inside due to improper storage or liquid spillage. I can't imagine how this would have happened because I'm sure that I kept my laptop in a secured place and I never spilled any liquid on it. I brought this issue to various people until I was referred to the MSI repair services supervisor, Ms. Claire Amaca. I was then informed that my complaint will be brought to "step 2" more than two weeks ago. She told me to wait her advise through text message about the result of my complaint. Until now, I haven't received any text message so I decided to send my complaint through this portal. I am asking for immediate response and solution to my complaints. I want an update please. This problem has been annoying me for the last two months. Thanks!
MODEL / UNIT DESCRIPTION:
MSI Wind UI35DX
UNIT SERIAL NUMBER:
U135DX-2239XPHK1101000290
COLLECTION ORDER:
FROM:
Emerita P. Dating
Valenzuela Medical Center
Nurse Supervisor
emie_dating@yahoo.com
