Hello,
My name is Ben and I am the Director of Operations for Amscot Financial. Please contact me at [protected] and we’ll be happy to work with you to resolve your complaint. Because we are a financial institution, some credit card company's may see that we are a financial institution and classify the charge as a "Cash Advance". If you explain to them it was a purchase, they may change the charge to a purchase. We are also working with our credit card processor to see if there is anything we can do on our end to fix this. We apologize for any inconvenience that you experienced and appreciate your feedback.
Thank you,
Ben
Hi,
My name is Stephen May, I work at Amscot Home Office in the Tax Department and will be happy to discuss and resolve your complaint and assist you in resolving the IRS delay in funding your tax return. Please call [protected] and ask for ext 6274. Hope to hear from you.
Steve
Hi,
My name is Ben and I work at Amscot's Home Office. I sent you a message with my contact information. Please contact me and I'll be happy to work with you to resolve your complaint. Thank you.
Hi,
We are very sorry to hear of the error in processing your payment. We would like to discuss this with you further and work with you to resolve this complaint and "make it right". Please call me at [protected] ext 6264.
Benjamin Bridwell
Director of Operations
