I agree, Assurant is terrible. I've got a Samsung 32" LCD that I purchased in August 2008. After Circuit City went under, and after reading about other people's horror stories with Assurant, I decided to get a refund on my Advantage Protection Plan. So in mid-Jan I sent in for a refund to the address in Richmond, which is the address that is in my Circuit City pamphlet that came with my warranty. I found out about 3 weeks later that now you have to mail off to Atlanta. So in mid-Feb I mail a second letter off to Atlanta. It is now March 20th and I've received nothing. I called the 800 number and got a customer service rep, Alex, who just kept apologizing and that "they must be overloaded 'cause of the Circuit City bankruptcy." Whatever. That's not my problem. My warranty says I will have my refund within 30 days. Now I have to mail a third letter off just in case they lost the last one. Assurant Solutions is one of the worst insurance companies I've ever dealt with or read about. Here's hoping they collapse along with the rest of the country (including me- I need the refund for rent money!)
