After reading all of these complaints, I am a bit worried that I too may never receive my items. I placed an order on the 2nd Dec 2011 and they took the payment from my credit card on the 3rd. I never received any email informing me of my tracking number. I have sent 3 emails and had no response. I then phoned the company last night (I live in South Africa) and was told they would get back to me within a few hours. This never happened. It was 9:15pm here in SA so I couldn't exactly wait up all night for a return call. I think their service is totally disgusting and the same as the other complainants above, I will never place another order with this company.