I, too purchased on-line a scooter from them and have been very disappointed for the following reasons: the tires were defective and i had to replace them, the scooter(Venice-150) arrived with cracks on the plastic panels, they had promised to sent me replacement parts and for months, nothing.the steering lock was'nt functioning and had to be fixed by my mechanic. now i can hear rattling and the kick starter skips and does'nt work properly. One can only guess what next.I'm worried that I will constantly have problems along the way.No support from the company and I do not know from where I can order parts for it. I plan to remove all the plastic panels and check the screws.It also started to leak gasoline so i must check the lines.Unbelievable! next time i'll save up and buy a vespa!