Greenearthscooters.com — Poor Service Bad Product
I purchases a Biella 50 Scooter and when it arrived it had been poorly boxed and had came loose in shipping.
The Front tire was damaged and needed replaced. My Wife called the company and tried to talk to someone about it. They transfered her back and forth promised to return her call and then would not answer the phone again when she called. NO SERVICE. I called from another phone and got through to Cody the Sales Manager i assume and asked him about a sale and service afterwards after that i proceeded to tell him about our purchase, he transfered me to Matt (Parts) and after 15 min with matt he agreed to send a tire, but it was a Black wall NOT a white wall like what came on the scooter and he said " well thats all i have, take it or leave it "
on the 1st day of riding the scooter had problems, it was taken to the local scooter store and they had to re-jet the carb just to make it run and said that may run ok for a while but the carb was not good.
within the week the scooter had left my daughter stranded on the side of the road more than once.
back to The local scooter shop once again and they Replaced the Carburator.
In the meanwhile i had called greanearthscooters to get a carburator replacement and that was like pulling chickens teeth. PLUS i was expected to pay shipping on the part and pay for someone to install it.
They have made No effort to make this right at all.
The company is all about selling and - 0 - support afterwards. As i google the company i see many of the
same complaints its a shame a company like this is allowed to continue to rip off the public.