Same complaint - "Merchandise never received & No reply from vendor". On 09/03/11 Mr. Richard Keeton of Direct Knife Sales (directknifesales.com) received a credit card payment for items ordered on his site. All attempts to contact Mr. Keeton/directknifesales.com have been unsuccessful. I would be extremely hesitant to conduct any type of business transaction with either him or the Direct Knife Sales company.