Same for me.
In November 2017 I booked an expensive ticket to India and had to cancel. Before canceling I asked if I could use my ticket at some other time . They said I had one year to use it and would only have to pay a price difference. I called multiple times - and every time I was given the same information. 7 months later, I called to rebook. I was - again - told I had until november 11' to rebook. The moment I was transferred to the international department to book, I was informed that I only had 6 month to use my open ticket and had passed my deadline. After hours and hours on the phone, they said they would send a refund request to the airline for half of the ticket. On August 9th I received an email saying the refund request was processed at Orbitz and sent to the airline. 3 month later - still no money in my bank account - I call them only to hear that an "email" requesting a refund was sent to the airline on October 20th. They claim they sent me an email on the same day (which I never got). I asked to speak to the supervisor, and she was very rude, and did not apologize. I never received an apology for giving me the wrong information about the rebooking status. Orbitz is stealing money.
